Customer Service Specialist

Customer Service Specialist

At TireHub we move more than tires – we move businesses forward, support communities, and help keep America rolling.  And behind it all?  Our people.  We call them Hubbers – because they’re at the center of everything we do.  From behind the wheel to the warehouse floor, from customer calls to corporate strategy, every Hubber plays a role in something bigger than themselves.  And we show up every day ready to say yes – to challenges, to each other, and to getting it done right. Visit www.Tirehub.com/Careers to learn more.

The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.  

When you say YES to something bigger: 

• Choose your day one benefits which include a no cost health insurance option
• TireHub funded Health Savings Account
• Additional benefit options including TireHub paid short/long term disability and life insurance benefits
• Paid vacation and holidays
• Parental leave programs
• Build your financial future with 401k including TireHub match
• Access to tire discounts, perks, and so much more!

The individual must exhibit the following core TireHub commitments:

·       Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.

·       Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.

·       Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end. 

·       Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done – and we do it fast. 

 Role Specifics:

• Manage incoming customer calls and all aspects of inbound order management
• Completes outbound phone calls/campaigns as assigned
• Elevate unresolved customer issues to designated departments  
• Own follow up to customers related to inbound calls and customer requests/issues
• Drive customer adoption to self-service tools through helpful communication and support
• Drive communication between Sales and Operations related to customer service
• Provide B2B and AR support as needed
• Completes outbound phone calls/campaigns as assigned
• Complete other tasks assigned by the Customer Service Lead
• Performs additional responsibilities as requested*

Competencies:

• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Resourcefulness: Securing and deploying resources effectively and efficiently
• Drives Results: Consistently achieving results, even under tough circumstances
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

  Experience:

• 2 years minimum previous sales or customer-facing experience preferred
• Demonstrated success with over-the-phone communication
• Product & Industry sales knowledge preferred

Knowledge, Skills, and Abilities:

• Excellent written, interpersonal, and verbal communication skills
• Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
• Microsoft Office experience

Working Conditions:

• Majority of time is spent sitting, constantly viewing monitors in a comfortable position with frequent opportunity to move around. There may be occasions to move or lift light articles.
• This role reports to a TireHub Logistics Center in Suffolk, VA and requires a strong in person presence. 

                                                                                                  Hourly Pay Range: $21.00-$24.00p/h

TireHub will consider the employment of all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. TireHub maintains a drug-free workplace in accordance with state and federal law.