Service Manager, Commercial Electric

United States·CharlotteRemotemid

OtherService Manager

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Quick Summary

Overview

Titan is a leading national electrical contractor with locations in Florida, Georgia, Texas, North Carolina, Tennessee, and South Carolina.

Technical Tools

OtherService Manager

Titan is a leading national electrical contractor with locations in Florida, Georgia, Texas, North Carolina, Tennessee, and South Carolina. Titan maintains a strong reputation as a leading high-quality, customer-centric service provider which has resulted in strong financial growth since its inception in 2006. As a result, the company has become a trusted partner to its customers and suppliers and has established a proven track record of year-over-year growth. The company has significant opportunities to further penetrate its existing markets and expand into other geographies and service lines.

If you're looking for a company where you'll spend your day sitting in meetings and updating spreadsheets, this isn't it.

We're looking for a Service Manager who knows commercial electrical work, understands customers, and can build high-performing service teams.

You'll lead electricians, project coordinators, and service operations while owning customer relationships, profitability, scheduling, safety, and growth.

This is a leadership role for someone who can walk onto a jobsite, jump into a customer meeting, review a P&L, and help a technician solve a problem—all before lunch.

If you're the person everyone calls when things need to get handled, keep reading.

Responsibilities

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Direct daily operations for commercial electrical service work
Manage service technicians, apprentices, and support staff
Coach, train, and develop field personnel
Create accountability around safety, productivity, and customer service
Build a culture where people want to stay and grow

Serve as the primary point of contact for service customers
Meet with facility managers, property managers, contractors, and business owners
Resolve issues quickly and professionally
Build long-term customer partnerships
Identify additional service opportunities

Review incoming service requests
Manage scheduling and workforce planning
Monitor labor productivity, margins, and job costs
Oversee estimates, proposals, and service agreements
Ensure work is completed on time, on budget, and done right

Support business development efforts
Grow recurring maintenance agreements
Expand existing customer accounts
Partner with operations and leadership to increase service revenue

Enforce company safety standards
Ensure OSHA compliance
Promote a culture where every employee goes home safely every day

After your first year:

Customers ask for your team by name
Service revenue is growing
Technicians are engaged and productive
Jobs are profitable
Scheduling runs smoothly
Safety performance remains strong
Leadership trusts you to run the operation

Requirements

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5+ years of commercial electrical experience
3+ years leading electricians, technicians, or service teams
Strong knowledge of commercial electrical systems
Experience managing customer relationships
Experience estimating and managing service work
Ability to prioritize multiple projects and service calls
Strong communication and leadership skills
Valid driver's license

Nice to Have

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Journeyman or Master Electrician license
Service management experience within an electrical contractor
Experience with ServiceTitan, Accubid, ConEst, NetSuite, or similar systems
Experience managing maintenance contracts
Sales or business development experience
OSHA 30

What We Offer

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We believe top performers should be paid like top performers.

Benefits may include:

✓Competitive base salary

✓Performance bonuses

✓Vehicle allowance or company vehicle

✓Medical, dental, and vision insurance

✓401(k) with company match

✓Paid time off

✓Paid holidays

✓Career advancement opportunities

Submit your resume and tell us about:

The size of service teams you've led
Types of commercial facilities you've supported
Revenue volume you've managed
Why you're interested in leading a growing electrical service operation

Titan Electric is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Titan Electric makes hiring decisions based solely on qualifications, merit, and business needs at the time.