Operational Support Clerk

Tsuut'ina Nation Police Service - Operational Support Clerk

 

The Tsuut'ina Nation Police Service is seeking an Operational Support Clerk.  We offer the opportunity to be part of a community-centered, culturally grounded police service that values meaningful relationships, professional growth, and doing policing differently.  We are a modern, progressive service that works with the community, placing respect, accountability, and collaboration at the core of everything we do.

 

Our Operational Support Clerks work as part of a team of sworn police officers providing critical operational and administrative support to frontline activities.  This position perform duties that include, but are not limited to, processing court disclosure packages, creating and laying informations on JOIN, vetting/downloading AXON body worn camera footage from Evidence.com, generating files, monitoring the CPIC and Administration task queue on PROS, communicating with internal and external agencies, data entry, removal and modifications on CPIC and PROS ensuring CPIC and PROS policy is adhered to, and scoring files in adherence to Uniform Crime Reporting (UCR) policies. 

 

Core organizational competencies

 

Cultural competency

• We serve a unique community that we honour and respect.
• We will admit the truth to play our part in reconciling our history.

Adaptability and flexibility

• We are energized and take it as a challenge to serve a dynamic community in ever-changing world.
• We respond to multiple demands by adapting to change with innovative and fresh ideas.

Community

• We not only work with each other but for each other, and for those in the community we serve.
• We understand that the community’s success, and the service’s success is our success.
• We work to make the community a safer place.

Empathy

• We are all different and we celebrate what makes each of us unique.
• We do not judge those who have been injured or deprived of their identity and know that historical wrongs cause pain in the present.

 

Core position competencies

 

 Technical Literacy

• You are comfortable navigating software basics and systems, whether it’s using everyday tools like MS Office or troubleshooting more complex issues
• Tech-savvy and quick to pick up new systems, with a natural curiosity for exploring tools that make work more efficient
• Confident in handling files, managing data and finding your way around the systems that help us keep things running smoothly

Problem Solving

• You can efficiently identify and determine the causes of issues
• You propose and implement the right solutions to problems.
• You are able to properly triage issues to determine what needs to be done first and why

Resiliency

• You are skilled at juggling multiple tasks, prioritizing on the fly and keeping calm when things get busy because you thrive on challenge.
• You are a team player who knows the importance of clear communication and collaboration, always ready to lend a hand or ask for one when needed.
• You quickly assess situations and find soluti0ns to help the team move forward no matter how fast the pace.

 

Roles and responsibilities

 

Working with policing data systems, including:

•  overseeing and auditing task queues
• assisting sworn officers with data entry and scoring
• providing support with ensuring data quality best practices
• generating files
• ticket maintenance, modification and submissions
• Oversite, and data entry related to policing data systems
• vetting and downloading of body worn camera files

 

Working with the judicial system, including: 

• Working with sworn officers to prepare court disclosure packages
• Creating pre-charge assessment packages
• Creating documents and reports
• Monitoring court emails
• Updating court calendar entries
• Process court files on court days

 

Operational Support for sworn members, including: 

• Requesting information and documentation from outside agencies
• Assisting officers with Judicial Interim Release process
• Calling in members during major incidents
• Preparing shift logs
• Ensuring members have accurate and up to date information
• Dispatching calls for service when needed

 

Required knowledge, skills, and qualities

• Relevant work experience or experience with the criminal justice system is preferred
• Able to pass an Enhanced Security Clearance
• Able to interact and engage with officers and take direction under stress
• Able to work shift work
• Ability to communicate effectively orally and in writing with team members, police officers, and internal and external agencies

 

Education and training

• Minimum of High School Diploma or equivalent
• An acceptable equivalent combination of education and experience may be considered.
• Applicants must be eligible to obtain a peace officer appointment

 

DEPARTMENT:  Strategic Services

REPORTS TO:  Manager, Strategic Services

LOCATION:  TNPS Headquarters

SCHEDULE: Rotating shift schedule that includes working some evenings and weekends

SALARY RANGE:  As per TNPS Pay Scales