Customer Growth District Sales Manager

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Growth Sales District Manager, you will be part of a new and growing team at Toast. This person wants to be part of a team that is transforming the way restaurants manage and connect with their employees. You will be helping Toast to build and develop an inside sales team in a remote capacity. We are looking for candidates that have demonstrated success in SaaS sales or a track record of managing strong customer facing and service oriented sales teams with experience in the restaurant industry.

Your primary goal will be to generate leads, grow an account portfolio and meet both monthly and quarterly quotas by selling Toast software services to customers in the SMB market. If you like mobile technology, have experience in the restaurant or payroll industry, and can communicate clearly, effectively, and persuasively, join us.

• →Manage, coach and develop a quota achieving sales team
• →Cultivate, build and maintain strong client relationships that deepen over the life of the account
• →Manage the full sales process from initial customer interest through close, go-live, and continued product adoption
• →Own the health of your team's portfolio — drive proactive retention and get ahead of churn before it shows up in the numbers
• →Run consistent operating rhythms — 1:1s, account coaching, and pipeline inspection — with disciplined forecast accuracy
• →Learn the Toast Platform and become a product expert; coach the team on deepening product usage inside their accounts
• →Assist in training staff and management
• →Track and analyze sales statistics based on key quantitative metrics, including expansion, adoption, and retention
• →Handle and resolve customer escalations, partnering cross-functionally to remove blockers for your team

• 1+ years of sales management experience, or equivalent mentorship experience, with complex software solutions — preferably software as a service
• Demonstrated experience building a customer facing, quota achieving client services team, with emphasis on developing sales staff to prospect, qualify, and close business
• Experience coaching a team to grow and retain a book of business — upsell, adoption, and renewal conversations
• Proven track record of consistent quota attainment
• Demonstrated leadership through mentoring others and contributing beyond your immediate team
• Metrics driven for optimum sales performance for the team, with strong forecasting and pipeline rigor
• Experience managing a fast paced, transactional sales team
• Experience working with software technologies and delivering customer demos
• Strong business acumen and goal oriented
• Driven – possesses a strong desire to be successful, self-starter and a true initiator

• Sandler Sales methodology experience preferred
• Payroll and POS experience is desired but not required

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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