MBA Intern - AI Ops Transformation

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are looking for a forward-thinking MBA intern to join our Operations leadership team for the summer. This isn't a traditional "keep the lights on" ops role.We are using this as a pivotal moment to experiment: What happens when you apply a technical, agentic mindset to a mature Operations organization? You will report directly to the Head of Embedded Finance and act as a technical strategist, auditing our current workflows and designing the future state of our "Ops Engine" using AI and automation.

• →Operational Audit & Gap Analysis: Partner with the existing leadership team to identify inefficiencies in current workflows, capacity planning models, and performance measurement frameworks.
• →AI Transformation Roadmap: Evaluate and propose how Agentic Protocols can be integrated into daily operations. Can we build "Ops Agents" to handle routine tasks? Where can LLM-based tools bridge the gap in our current tech stack?
• →Workflow Automation: Design and potentially prototype automated solutions to help the team meet and exceed SLAs more efficiently.
• →Performance Metrics Redesign: Rethink how we measure success in an AI-augmented environment—moving beyond traditional volume metrics to value-based output.
• →Strategic Recommendation: At the end of the summer, provide a formal recommendation on how financial operations must adapt, roles and responsibilities, tools and technologies and structure.

• Current MBA Candidate: Currently enrolled in a top-tier MBA program, ideally with a background in Computer Science, Engineering, or Data Science.
• AI Fluency (AI-Pilled): This is a hard requirement. You must have a deep understanding of the current AI landscape (LLMs, agentic workflows, automation tools) and how to apply them to business problems.
• Operational Intuition: You can look at a messy manual process and immediately see the logic-based framework needed to streamline it.
• Executive Presence: Ability to "lean in" with a senior team during a leadership transition and provide candid, data-driven insights.

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

------

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.