PeopleHub Coordinator

Now, more than ever, the Toast team is committed to our customers. Our focus is on building the
restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building
the businesses they love. And because our technology is purpose-built for restaurants, by restaurant
people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that
will power their restaurant of the future.

Toast is continuously growing and changing, and the People Operations team is at the center of it all,
supporting and enhancing the employee journey by evolving our processes and systems as we scale.
We meet Toasters in moments that matter. By enabling the business with tools and efficient processes,
we support all Toasters to thrive through providing a reliable and positive employee experience.
This roll* owns the execution of day-to-day activities to keep our people data accurate and up-to-date,
directly impacting the experience of employees or managers and ensuring that business runs smoothly.
An ideal candidate would be a great collaborator, have fierce organization, unparalleled attention to detail,
and strong communication skills.

We are looking for an enthusiastic, organized, and detail-oriented person to join our People Operations
Team. The People Operations Specialist I is responsible for supporting the day-to-day operations, tasks
and projects supporting the People Team.
We offer a great opportunity to learn the full-cycle employee experience including onboarding, employee
record management, process improvement, system implementation, and off-boarding. The People
Operations Specialist I will be friendly and helpful, comfortable with handling highly confidential
information and will know how to prioritize work and understand the balancing act of managing multiple
projects simultaneously.

• →Enter and maintain employee information into our HR System on a timely basis, accountable for
  data integrity and keeping the strictest of confidentiality with sensitive employee information.
• →Facilitate documentation & completion of tasks in a timely manner within Workday, and assist
  with additional reach outs in order to stay compliant with statutory regulations on documentation.
• → Handle inbound employee inquiries via ServiceNow; identify needs, process necessary
  transactions in our system of record, Workday and other HR systems, and escalate issues.
• → Proactively identify process improvements and collaborate towards a more productive process
  that improves the customer experience.
• → Collaborate with business partners to actively engage in the job requisition creation process in
  Workday.
• →Support new process development and refinement as Toast expands into new countries.
• →Conduct audits and engage with customers to ensure compliance with various Toast programs,
  such as required training, policy acknowledgements, and contractor record integrity.
• →Perform other related duties or special projects as necessary.

The ideal candidate in this role will be customer-oriented with strong organization skills, the ability to
manage multiple high priority tasks with tight deadlines, while maintaining impeccable attention to detail
and accuracy. Additional qualifications are:

• Experience working in a HR department strongly preferred with 1-2 years of experience
• Experience with Workday, ServiceNow, or other HRIS systems is a plus.
•  Excellent written and oral communication skills.
• Ability to work with confidential information and maintain discretion.
• Bachelor’s/Masters Degree in a Human Resources related field preferred.

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.