Principal Product Manager, International Partner Acceleration

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

International expansion is a critical growth engine for Toast's future. Outside the US, we currently operate in Canada, UK, Ireland, and Australia and are actively growing our market share. Integration partnerships are a key part of our strategy to ensure that restaurants of all sizes can retain the parts of their tech stack outside of the Toast platform. We are seeking a Product leader to own the product strategy and roadmap for international partners. This role will drive strategic partner projects with a focus on winning and retaining more SMB, Regional Mid Market, and Mid Market restaurants. You will work closely with engineering, business development, operations, and marketing partners to deliver innovative, reliable, and scalable capabilities that support Toast’s growing partner ecosystem. In this highly visible role, you will have a direct impact on how Toast serves customers in new markets

• →Define, prioritize, and deliver an integration partner roadmap initiatives that improve the value proposition of Toast across both existing markets
• →Champion field research & validation: Spend time with customers in all markets to learn which partners support various operational workflows, understand pain points, and iterate on improvements.
• →Partner closely with Business Development, Sales, Customer Success, Legal, and Dev Rel to prioritise the right integrations and ensure a smooth post-integration onboarding experience for customers.
• →Develop and track key metrics and KPIs to ensure seamless ongoing performance of partners in all markets
• →Align Engineering, Security, Data, Research, Design, Care/Onboarding, and GTM partners to de-risk delivery and adoption of new partners 
• →Work closely with business development and market teams to build Toast's integration coverage strategy in each market and participate in negotiation of partner contracts balancing commercial and strategic considerations to drive long-term ecosystem value.

• ~8+ years shipping complex software products with demonstrated ownership of multi-team programs or a major product portfolio
• Proven track record taking a product from discovery through prototype and pilot to scale.
• Exemplary stakeholder management and ability to align external partners and internal stakeholders, especially on high-visibility initiatives.
• Communication & influence. Clear, persuasive written and verbal communication; able to synthesize technical tradeoffs and business value for executives and partners.
•  At least Bachelors degree required.

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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