CX Specialist (French & English speaker)

More than 1/3 of all food produced in the world is wasted. And that has a huge impact on the health of our planet. 10% of greenhouse gas emissions come from food waste and loss.

Through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. We are a certified B Corporation with a mission to empower everyone to take action against food waste. Alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re growing fast: Our community of 133 million registered users and 261,000 active partners across 20 countries, have together already saved 500 million meals from going to waste - avoiding almost 1.4 million tonnes of CO2e! 

We are incredibly proud of this, but there’s still a lot more we want to achieve. 

Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement.

The role will include responsibilities such as: 

• Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
• Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
• Handle priority situations with high care, as well as contact users and stores proactively when necessary
• Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
• Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
• Understand and communicate our customers' needs and motivations to our internal teams locally and globally 

• Experience in Customer Service or Account Management
• Full written and verbal proficiency in French and English to communicate with users and partners across Canada.
• Someone based in Ontario. 
• A first-class and inspiring communicator, who is able to draw on those skills to set the bar high.
• Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP. 
• A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.
• Detail-oriented individuals who are able to stay focused through repetitive tasks.
• Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus.

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.
• Submit your CV and Cover letter in English.
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.

Too Good To Go Canada welcomes all applicants and are happy to provide any accessibility accommodations required for candidates. If you have an upcoming interview and require any accommodations please email accessibility@toogoodtogo.ca

Job Ref - #LI-CT1