Product Operations Manager

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The systems, integrations, and partner experiences you help build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your work will leave a lasting mark on the industry as a whole.

Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around.

We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here. If it can be built today, we're all about getting it done today.

We’re looking for a highly organized, systems-minded, and execution-driven Product Operations Manager to join Topsort’s growing Product team in our Boston office. This role sits at the intersection of Product, Engineering, Customer Success, and Commercial teams — helping ensure our product organization operates efficiently as we scale globally.

You’ll help bridge the gap between product strategy and day-to-day execution. From improving product workflows and release processes to creating operational visibility across teams, you’ll play a critical role in helping Topsort ship faster, communicate better, and scale smarter.

This is an ideal role for someone who thrives in fast-paced startup environments, enjoys bringing structure to ambiguity, and loves solving operational challenges behind the scenes that make product teams more effective.

• Drive operational excellence across the Product organization by improving workflows, processes, and cross-functional coordination
• Partner closely with Product Managers, Engineering, Design, and GTM teams to keep initiatives aligned and moving forward
• Help manage product planning cadences, roadmap tracking, sprint visibility, and launch coordination
• Build and maintain systems, dashboards, documentation, and reporting that improve visibility into product execution and team performance
• Identify bottlenecks, operational gaps, and communication breakdowns, then proactively solve them
• Coordinate product launches internally to ensure teams are aligned on timelines, updates, dependencies, and releases
• Support product analytics and operational reporting to help leadership make data-informed decisions
• Improve internal product documentation, onboarding materials, processes, and knowledge-sharing practices
• Manage and optimize product tools and systems such as Jira, Notion, Linear, Productboard, or similar platforms
• Partner with Customer Success, Sales, and Engineering teams to help close feedback loops between customers and Product
• Help create scalable operational foundations as Topsort continues growing across regions and product lines

• 1+ years of experience in Product Operations, Program Management, Business Operations, Product Management, Consulting, or similar operational roles in fast-paced tech environments
• Strong organizational skills with the ability to manage multiple moving priorities at once
• Exceptional communication skills — you know how to bring clarity across technical and non-technical stakeholders
• Comfortable working cross-functionally with Product, Engineering, Commercial, and Leadership teams
• Strong problem-solving mindset with the ability to identify inefficiencies and improve systems proactively
• Analytical thinking and comfort working with product metrics, operational data, and reporting
• Experience working with tools such as Jira, Notion, Confluence, Airtable, Productboard, or similar
• High ownership mentality — you’re someone who naturally steps in, figures things out, and drives execution forward
• Comfortable operating in ambiguity and building structure where processes may not yet fully exist
• Startup mentality: adaptable, resourceful, fast-moving, and excited to help scale a company in high-growth mode
• Bonus if you’ve worked in SaaS, AdTech, Retail Media, marketplaces, or technical B2B product environments

At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.