Manager, Promotions & Experience

Are you interested in impacting the Toronto Blue Jays' fan experience at Rogers Centre? Here's your chance. 

The Toronto Blue Jays are looking for a Manager, Promotions & Experience. 

As a member of the Fan Experience Department of the Toronto Blue Jays, this full-time position is responsible for supporting the premium experience and ensuring promotional programs are seamlessly integrated throughout the ballpark. In addition, this role is accountable for booking and managing talent in event spaces across the ballpark. Finally, this incumbent will support the planning, development, and execution of Jays Care Foundation’s fundraising events portfolio where they will be responsible for contributing to the achievement of an annual events fundraising target exceeding $2.4 million.

Key Responsibilities
Promotions & Experience

• Support the planning, coordination, and game‑day execution of promotions, theme days, and fan activations to deliver a seamless, high‑quality in‑game and ballpark experience
• Lead cross‑functional coordination with internal teams (Game Entertainment, Communications, Production, Retail, etc.) and external vendors to execute promotional initiatives on time and on brand
• Oversee operational planning for assigned promotional games and theme days, including timelines, logistics, inventory, run‑of‑show inputs, and post‑event recaps
• Manage vendor sourcing and logistics, including budgets, quotes, production timelines, on‑site execution, and invoice processing
• Support in managing all live entertainment programming throughout the Outfield District and Premium Clubs and ensuring all performers align with the identify of each space, as well as any applicable promotions or theme days.
  
• Support in the evaluation and elevation of the end-to-end guest experience across all areas of the ballpark, from the Outfield District to the Premium Clubs to ensure standards are upheld
  
• Alongside the Manager, Giveaways & Promotions Programming, support the execution of Jr. Jays Sundays, including game‑day activations, entertainment elements, and kid‑focused experiences
• Partner with Sr. Manager, Promotions & Experience on the overall strategy and ongoing management of the Jr. Jays Club, with a focus on growing membership, increasing retention, and enhancing member value
• Oversee the day‑to‑day operations of the Jr. Jays Club, including digital engagement, event execution, program delivery, and member communications
  
• Play an active role in fostering a collaborative, solutions‑oriented team culture, consistently prioritizing a best‑in‑class fan experience with strong attention to detail and continuous improvement
  

Jays Care Events

• Lead the planning and execution of Jays Care Foundation fundraising events (including Golf Classic, Broadcast Auction, Behind The Plate, EmpowHER, Garage Sale, player‑led and third‑party events), with a focus on revenue growth, operational excellence, and a best‑in‑class guest experience
• Partner with the Sr. Manager, Promotions & Experience to translate strategic objectives into detailed event plans, timelines, and resource requirements
• Oversee all event operations, including project workbacks, logistics, production, auction strategy, run of show, and on‑site execution
• Provide on‑site leadership to drive seamless execution, manage stakeholders and hosts, and resolve real‑time issues
• Ensure consistent execution quality across all events, aligning guest services, communications, ticketing, accommodations, and gifting with brand and service standards
• Act as the primary decision-maker across all event delivery domains including scope, budget, vendors, timelines, and risk, making informed decisions and trade-offs to balance cost, experience, and revenue outcomes, ensuring successful event delivery.
• Escalate decisions to the Sr. Manager, Promotions & Experience when required, including those that impact revenue targets, budget, brand, reputation, or safety.
• Proactively identify risks and implement mitigation strategies to protect event outcomes.

Skills and Qualifications 

• Completed University or College education in related field
• Minimum 3-5 years event planning, fundraising, or partnership experience from public and/or not-for-profit sector
• Experience managing complex events and multiple projects concurrently
• Understanding of and passion for the game of baseball and Toronto Blue Jays
• Proficiency in Microsoft Office, and knowledge of Salesforce fundraising software an asset
• Leadership abilities to manage and mentor team members
• Polished written and oral communication skills 
• Strong organizational and project management skills with keen eye for attention to details
• Creativity and willingness to share ideas
• Strong problem-solving skills and confidence to make decisions in a fast-paced environment
• Commitment to service excellence and customer satisfaction
• Team player with an ability to support the big picture goals of the organization while contributing to day-to-day execution

All candidates must be available for all Blue Jays home games, with the ability and willingness to work evenings, weekends and holidays throughout the year, as required.

Salary: The anticipated base compensation range for this role is $70,000 – $75,000. Actual base pay offered within this range may differ based on a range of factors, including individual experience, education, skills, and organizational needs.  

In addition to your base compensation, you will enjoy discretionary bonus opportunities, vacation entitlements, a comprehensive benefits package, and front‑office perks that reflect the excitement and community of working in baseball. 

Position Status: Vacancy 

WHAT WE OFFER TO YOU 

• Commitment to our team - we want you to succeed!   

• Ongoing, hands-on training to help you develop your skills  

• Excellent employee discount to use towards Blue Jays gear  

• A unique employment experience working for the only MLB team in Canada

Blue Jays has a strong commitment to diversity, accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to tbj.careers@bluejays.com.