AML Officer

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.

If you like a fast-paced and dynamic environment, working with industry experts, and enthusiastic mindsets, you'll enjoy your career with us!

Your key responsibilities will include:

• Provide support and guidance to players seeking assistance with responsible gaming concerns
• Review and investigate alerts that indicate potential AML risks and take appropriate remediation action
• Proactively monitor and review players' accounts to identify potential “At Risk/Problem Gamblers” and ensure the appropriate level of interaction is conducted
• Ensure that all AML cases are dealt with in a timely manner  to provide customers with a quick and efficient dispute resolution service. 
• Identify any gaps in processes or inflows and take necessary measures to fill in or create them if there are none
• Assist in developing and maintaining AML policies and procedures
• Handle escalated/difficult queries and complaints as required to investigate and determine the most appropriate action to take
• Preparation of AML training materials and provision of training to relevant teams
• Work closely with the Customer Support, RG, Compliance, and CRM teams to ensure responsible gaming standards are met
• Prepare regular reports and presentations on responsible gaming activities and outcomes for management
• Stay up-to-date with relevant laws and regulations related to responsible gaming
• Ensure the company's compliance with all responsible gaming requirements
• Undertake other reasonable duties as may be established from time to time by the department

Your expertise to meet the requirement:

• Previous AML experience in iGaming industry
• Strong understanding of AML principles and practices
• Ability to handle sensitive and confidential information with discretion
• Experience with MGA and UKGC gaming licenses is a strong advantage 
• Knowledge of relevant gaming regulations and industry standards of the regulated markets
• Effective communication skills (verbal and written)
• Ability to communicate in a sensitive and calm manner, often when dealing distressed or angry customers
• High attention to details
• Fluent English 

We offer:

• Competitive salary
  
• Flexible working hours 
• Hybrid working format 
• 3 paid sick days a year without medical certificate 
• Extra days off (Seniority leave) 
  
• Top notch work equipment
• Amicable work environment and supportive team members
• Real career opportunities and professional growth
  
• The great team across the world
  

Hiring Stages:

• Introductory Call
  
• Test task
• Hiring Manager Round
• Reference Check
• Offer Letter