AML & Responsible Gaming Advisor - Tallinn (Office Based)

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.

About the project:

You'll be working in a small and dynamic team, closely with our Support team as well as providing strategic input to our AML and Responsible Gambling Program. In order to develop appropriate interventions, you will constantly strive to improve and refine the profiling of potentially risky behaviour of the users. The aim is to limit potentially damaging behaviours by identifying trends and patterns in data and reports.

How often can you say that your work directly affects a company's business? At Torrero, you’ll say it often. Join us and define tomorrow.

If you like a fast-paced and dynamic environment, working with industry experts, and enthusiastic mindsets, you'll enjoy your career with us!

Your key responsibilities will include:

• Provide support and guidance to players seeking assistance with responsible gaming concerns
• Review and investigate alerts that indicate potential AML or RG risks and take appropriate remediation action
• Proactively monitor and review players' accounts to identify potential “At Risk/Problem Gamblers” and ensure the appropriate level of interaction is conducted
• Ensure that all AML and RG cases are dealt with in a timely manner  to provide customers with a quick and efficient dispute resolution service. If required, the urgent cases need to be addressed on weekend
• Identify any gaps in processes or inflows and take necessary measures to fill in or create them if there are none
• Develop and maintain AML and RG policies and procedures
• Handle escalated/difficult queries and complaints as required to investigate and determine the most appropriate action to take
• Preparation of AML and RG training materials and provision of training to relevant teams
• Work closely with the Customer Support, Compliance, and CRM teams to ensure responsible gaming standards are met
• Prepare regular reports and presentations on responsible gaming activities and outcomes for management
• Stay up-to-date with relevant laws and regulations related to responsible gaming
• Ensure the company's compliance with all responsible gaming requirements
• Undertake other reasonable duties as may be established from time to time by the department

Your expertise to meet the requirement:

• Experience in iGaming industry
• Strong understanding of responsible gaming and AML principles and practices
• Ability to handle sensitive and confidential information with discretion
• Knowledge of relevant gaming regulations and industry standards of the regulated markets
• Effective communication skills (verbal and written)
• Ability to communicate in a sensitive and calm manner, often when dealing distressed or angry customers
• High attention to details

We offer:

• Competitive salary
  
• Private health insurance
• Sports benefit
• 28 paid days off per year
• Seniority leave
• Regular team and company events
• Comfortable office in the centre of Tallinn
  
• Top notch work equipment
• Corporate English classes with a cool teacher
• Amicable work environment and supportive team members
• Real career opportunities and professional growth
  
• The great team across the world
  

Hiring Stages:

• Introductory Call
  
• Test task
• Hiring Manager Round
• Reference Check
• Offer Letter