Product Owner (626)

Canada·RichmondPermanentmid

Product ManagementProduct Manager

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Overview

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience.

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Product ManagementProduct Manager

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values:

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We are seeking a strategic and hands-on Product Owner – Business Systems to own the roadmap and backlog for a core business capability (e.g., Sales Enablement, Purchasing & Logistics, or Order Management & Finance).

This is not a ticket-taking role. You will challenge current-state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience.

Develop and maintain a clear product roadmap balancing immediate operational needs with long-term transformation goals
Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations

Identify gaps across processes, data, controls, usability, and automation
Evaluate friction points for customers and employees and propose scalable improvements
Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches

Own and prioritize the product backlog based on business value, urgency, and effort
Translate business needs into:

Requirements and process maps
User stories and acceptance criteria
UI/UX expectations and measurable outcomes

Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams
Facilitate workshops, backlog refinement sessions, demos, and decision forums
Ensure alignment across business and technical stakeholders

Participate in system testing and lead/support UAT
Validate delivered solutions against requirements before release
Coordinate release readiness, including training, documentation, and adoption activities

Measure outcomes against defined KPIs
Ensure delivered solutions drive real business improvements
Support post-launch optimization and continuous improvement

5+ years in product ownership, business analysis, enterprise systems, or digital transformation
Proven ability to prioritize competing demands and connect technology to business outcomes
Strong business analysis skills:

Process mapping
Requirement definition
User stories and acceptance criteria
Benefit measurement
Excellent stakeholder engagement skills with the ability to influence and challenge effectively
Experience with testing, UAT, and validating delivered solutions
Strong communication skills—able to translate between business and technical teams
Comfortable working with data and KPIs to drive decisions and measure success
Solid understanding of UI/UX principles in business systems

Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems
Background in retail, supply chain, logistics, finance, customer service, or sales enablement
Familiarity with Agile delivery practices and backlog management tools
Experience with process mapping, journey mapping, wireframing, or prototyping
Exposure to change management, training, adoption, and post-launch performance tracking

Senior Director, Business Enablement, Automation & Data
Business leaders, SMEs, and frontline teams
Other Product Owners and Enablement team members
IT teams including developers, QA, architects, and operations
Data, analytics, finance, HR, and external partners/vendors

Hybrid work environment with regular in-person collaboration sessions
Standard business hours with occasional support during releases or critical events
Minimal travel; occasional visits to stores, distribution centres, or business sites may be required