Support Agent -Bangkok

Are you our next solution-driven Customer Support Agent who stands out by delivering excellent service within the global operations team? At Transferz, we cater to the diverse needs of thousands of travelers, both corporate and leisure. Become the heartbeat of our Support team by providing premium assistance and top operational quality via our AI-first omnichannel platform.

• Provide outstanding live phone, e-mail and chat assistance through our omnichannel ticketing platform.

• Act as a first point of contact for travelers, partners, and transfer companies, resolving journey-related issues end to end.

• Manage journey orders, tickets, and case documentation accurately within our internal backoffice and CRM systems.

• Handle disruptions, complaints, and refund-related cases by following defined workflows, prioritization, and escalation rules.

• Investigate non-standard or complex cases by analyzing information across systems and past interactions when required.

• Communicate clearly with internal and external stakeholders, balancing speed, accuracy, and customer experience.

• Escalate cases appropriately based on impact, risk, and policy.

• Share operational insights and recurring issues with the wider team to support continuous improvement.

• Collaborate with peers and other departments to ensure continuity, quality, and a positive team environment.