Trendyol1mo ago

Marketplace CRM Analyst

Istanbul / MaslakFull-timemid

OtherCrm AnalystData & AI

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Quick Summary

Overview

About the Team At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion. From seller experience to new market launches,

Technical Tools

OtherCrm AnalystData & AI

About the Team

At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.

From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together — as individuals and as a team.

About The Role

As a Marketplace CRM Analyst, you will drive seller engagement and activation by managing automated CRM journeys and designing segment-specific communication strategies. You will collaborate with business owners to identify growth opportunities and lead projects end-to-end, from research to development. By leveraging data-driven insights and marketplace best practices, you will create initiatives that strengthen seller relationships and improve key performance metrics.

Manage and execute seller CRM processes to drive seller engagement and activation through automated CRM journeys,

Design and optimize segment-specific journeys to drive KPIs, while continuously monitoring performance to implement data-driven enhancements,

Collaborate with business owners to identify, design, and execute growth opportunities for each segment,

Conduct projects end-to-end from early stage research through development, in consultation with stakeholders,

Follow e-commerce & marketplace environment best practices, develop projects that will improve seller engagement and follow up the actions to be taken by other teams,

University degree preferably in Engineering, Business Management, Communications,

Minimum 3 years of working experienceExperienced in customer/partner experience, CRM journeys, content production processes, x-channel communication and experience design,

Strong proficiency in SQL and Python for data analysis, segmentation, and automation,

Familiar with digital analytics tools (ie Google Analytics, Adjust) and visualization tools (Looker, Qlikview etc.)

Customer-driven and analytical mindset with a desire and ability to identify and resolve seller pain points,

Having business judgement and good instincts while working closely with technology teams,

Strong verbal and written communication skills in English,

Experienced in "agile" working environment and project and familiar with project iteration culture,

A genuine interest in digital disciplines and stay up to date on trends,