Trendyol2mo ago

Trendyol Express - Customer Experience Development Professionals

Istanbul / MaslakFull-timemid

OtherCustomer SuccessCustomer Experience

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Quick Summary

Overview

About the Team Trendyol Express is the next-generation, global delivery platform that prioritizes customers, leveraging cutting-edge technology, flexible operational infrastructure, and a dedicated, strong team.

Technical Tools

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About the Team

Trendyol Express is the next-generation, global delivery platform that prioritizes customers, leveraging cutting-edge technology, flexible operational infrastructure, and a dedicated, strong team. With a fast-paced and collaborative culture, we overcome challenges through data, agility, and teamwork. As we expand across regions, we set new standards in logistics — delivering impact at every step.

ABOUT THE ROLE

In this role, you will monitor end-to-end shipment processes, especially deliveries at risk of delay, and support actions to improve on-time performance. You will set and track operational KPIs, analyze routine reports, and conduct ad-hoc analyses to identify issues and improvement opportunities. You will collaborate closely with operations teams, follow up on ongoing projects, and share key insights. Additionally, you will monitor forecast performance and related risks, taking necessary actions to support smooth and efficient operations.

End-to-end tracking of shipments that cannot be delivered on time

Developing and implementing anti-handover processes and measuring impact

Setting target KPI, tracking and sharing periodically

Following routine reports and planning action from them, making ad-hoc analyzes

Participating in joint work with the operation teams, being a follower of related projects and sharing the findings

Studying forecast monitoring and related risks, taking necessary actions

Bachelor's degree in Logistics, Business Administration, Statistics, Economics, etc,

Minimum 2 years of experiences in logistics, cargo operation monitoring and actions in operation areas,

Excellent written and verbal communication skills in English,

Analytical mindset, customer and result-oriented approach,

Able to work in a dynamic and fast-paced environment,

Solution oriented and proactive,

Able to follow the work effectivel,

Strong communication, and able to adapt to teamwork.

What We Offer

- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.

- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.

- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.

- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.

- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.

- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.

- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.

- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.