Senior Billing Analyst

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. JOB SUMMARY We are seeking a detail-oriented and analytical Sr. Billing Analyst to support our Oracle billing operations. This role is critical in ensuring billing accuracy, timely reconciliations, effective query resolution, and continuous process improvements. The ideal candidate will have strong problem-solving skills, hands-on experience in reconciliations, and the ability to collaborate across teams to streamline billing activities. Essential Duties/Responsibilites * Perform reconciliations between Wells Fargo Bank, CyberSource (payment gateway), and Zuora Billing System. * Manage and process refunds and reimbursements accurately and within SLA timelines. * Handle and resolve customer billing-related queries, ensuring high customer satisfaction. * Monitor and resolve failed payments (ACH, card, and other payment methods). * Support month-end close activities by providing timely and accurate responses to Accounting team queries with proper justifications. * Handle billing exceptions when the system fails to generate automated invoices. * Create Sales Orders (SO) in Salesforce (SFDC) by analyzing payroll data for both on-cycle and off-cycle billing. * Manage subscriptions and amendments in Oracle Billing, ensuring billing accuracy and compliance with contracts. * Maintain and update pricing lists within Oracle Billing, Oracle Subscription Management (OSM), Product Information Management (PIM) * Gain working knowledge of PEO-related products (Time & Attendance, Strategic Services, Net Time tools) to ensure proper billing. * Provide billing-related support during contract reviews and ensure alignment with financial terms. * Identify manual and repetitive billing tasks and drive simplification/automation opportunities. * Prepare and distribute management reports on refunds, reimbursements, reconciliations, subscription changes, and query handling. * Utilize Looker Analytics (or similar tools) to analyze data, build dashboards, and provide insights to management. Required for All Jobs * Performs other duties as assigned * Complies with all policies and standards QUALIFICATIONS Education * Bachelor’s degree in finance, Accounting, Business Administration is preferred Work Experience * Typically 5+ years of experience in billing operations, AR, or reconciliation roles (experience in ASO/HCM/PEO billing strongly preferred)required * Hands-on experience with billing systems (Zuora, Oracle Billing), Salesforce (SFDC), and payment gateways required Knowledge, Skills and Abilities * Exposure to Looker Analytics or other BI/reporting tools is a plus. * Strong proficiency in Excel and reporting tools; ability to analyze and present data clearly. * Solid understanding of subscription billing models, payroll billing, and non-recurring charges. * Excellent problem-solving, communication, and customer service skills. * Ability to work independently, manage multiple priorities, and collaborate effectively across teams. Work Environment: * Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. * This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.