B2B Restaurant Trainer

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

The B2B Trainer is responsible for onboarding, configuring, and adapting our software solutions to the operational needs of each restaurant partner.
You will act as a consultant for restaurateurs, understanding their workflows, challenges, and business goals in order to tailor TheFork solutions to their reality and maximize adoption. Configure and personalize our tools according to each restaurant’s operational needs and business model.

• →The B2B Trainer will focus on training our restaurants in our software solutions.
• →You have to adapt your pitch to many type of restaurants by phone; in the restaurant or running virtual trainings.
• →Getting our restaurants to understand that the digitalization of their establishment is a step for their development
• →Make our restaurants change their way of working and use our services appropriately
• →Create needs to upsell and cross-sell products.
• →Availability to travel
• →Collect and share feedback from restaurants with our product teams to help improve our tools and training methods.
• →Collaborate closely with Sales and Account Managers to ensure a smooth onboarding and long-term adoption.
• →The role requires the ability to work independently to meet individual goals tracking training effectiveness and adoption KPIs.
• →Support continuous learning by creating training materials (guides, videos, webinars).
• →Act as a product ambassador, always up to date on new features and able to explain them simply to restaurateurs.

• Self-motivation and a proactive attitude is key to being successful in the role
• Strong storytelling and presentation skills (to make technical concepts simple and engaging).
• Empathy and active listening, to adapt communication to different types of restaurant owners/managers.
• Resilience and patience — some restaurants may be resistant to change.
• Data-driven mindset (comfortable with metrics, dashboards, KPIs).
• Organizational and time management skills to balance multiple trainings and follow-ups.
• Flexibility and adaptability in a fast-changing tech environment.
• Pedagogical orientation
• Problem-solving skills
• Experience with e-learning platform and SAAS systems
• Strong ability to influence at all levels, strong instruction and teaching skills
• Previous experience of at least one year in a commercial, prospecting and customer management B2B online environment and / or leisure-restoration.
• Languages: Native in Spanish and High Level of English
• Excellent communication and people skills
• Serious and committed, with polite and positive attitude
• Experience with restaurants
• Knowledge of Salesforce a bonus