Senior Technical Account Manager, Commercial Development

The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world’s most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork.

We offer the chance to work with the brightest minds in the travel business in an energetic, dynamic and international work environment focused on innovation, creative problem-solving and collaboration.

Tripadvisor is seeking a Senior Technical Account Manager (STAM) to join our Content Solutions business, operating like a high-growth startup within a globally recognized brand. This is a highly client-facing role that requires exceptional communication, relationship management, technical acumen, and cross-functional coordination skills. The position manages B2B partner relationships end-to-end—from implementation and onboarding through renewal and expansion—serving as a trusted advisor and technical liaison for publishers, marketplaces, and global travel brands.

As a Senior Technical Account Manager, you will provide best-in-class service and strategic support for partners leveraging our APIs, data feeds, and licensed content solutions. This includes overseeing the seamless delivery, implementation, troubleshooting, optimization, and ongoing adoption of products and integrations, while ensuring a high-quality partner experience that drives long-term success, retention, and growth.

Partnering closely with Business Development, you will support data revenue targets by ensuring flawless post-sale execution, identifying upsell opportunities, and executing the playbooks required to grow this DaaS (Data-as-a-Service) business line.

• →6–8 years of experience in technical account management, specifically with SaaS and DaaS (Data-as-a-Service) products.
• →Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work.
• →Proven ability to operate effectively with a global-first mindset 
• →Proven track record of managing enterprise accounts, driving adoption, renewals, and upsells by blending technical expertise with commercial acumen.
• →Strong technical proficiency with RESTful APIs, JSON, XML, and authentication standards (OAuth, API keys, SAML/SSO) from a customer-facing perspective.
• →Strong background in data analytics and reporting; skilled in SQL, BI platforms (e.g., Tableau), and CRM tools (Salesforce).
• →Excellent communication skills with the ability to translate complex technical concepts for both technical and non-technical stakeholders (e.g., Product Managers, Engineers, Sales Leads).
• →Entrepreneurial mindset, comfortable building structure in ambiguity and taking processes from zero to scale.
• →This is a remote US position requiring up to 10% travel (domestic and international).

In addition, the ideal candidate will demonstrate the following competencies:

• →Exhibits integrity through fair and ethical behavior toward others and a demonstrated sense of corporate responsibility and commitment.
• →Ability to work with cross-functional teams toward the common goal of driving revenue and efficiencies.
• →Positive attitude and treats colleagues with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people.
• →Identifies and analyzes problems and is comfortable working under pressure to meet deadlines; distinguishes between relevant and irrelevant information.
• →Acts as an owner navigating internal materials with little to no supervision; able to surface solutions in addition to questions.
• →Good business judgment when making decisions and always considers the relevance/impact of each decision on the broader business.
• →A desire to perform in a fast-paced, highly changing marketplace and be driven to meet and exceed expectations and demands.

We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. 

We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else’s problem and finish what can be done today, knowing tomorrow will bring fresh challenges. 

The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements.

The salary range for this role is $95,000 to $115,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future. 

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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