$110,000 – $130,000/yr

QA Manager

Torontomid

OtherQA & TestingQa Manager

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Quick Summary

Key Responsibilities

1s, and cross-team syncs — aligning priorities, surfacing risks, and removing blockers – Review sprint and release boards across pods for ticket quality, acceptance criteria completeness,

Technical Tools

OtherQA & TestingQa Manager

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.

Responsibilities

~2 min read

→Release Management & Reporting
– Own QA readiness end-to-end across all active pods — scope validation, effort estimation, risk identification, environment readiness, and sign-off
– Track testing progress, defect trends, and quality risks; translate signals into clear, actionable status updates for both teams and leadership
– Manage release plans in collaboration with the Release Manager and Product Owners, and maintain accurate risk and decision trackers
→Cross-Functional Collaboration & Delivery
– Coordinate across QA Analysts, Developers, Product Managers, DevOps, and Delivery through Agile ceremonies, 1:1s, and cross-team syncs — aligning priorities, surfacing risks, and removing blockers
– Review sprint and release boards across pods for ticket quality, acceptance criteria completeness, and QA coverage; lead conflict resolution and production issue investigations when they arise
– Use JIRA and Git data to identify patterns, flag systemic quality gaps, and drive structural improvements across pods
→People Management
– Manage workload, hiring, onboarding, and performance across a geographically distributed QA team including contractors sourced through external staffing vendors
– Support QA Leads and Senior QA Analysts in coaching and developing junior team members; set team priorities and provide clear direction during high-pressure periods
→Automation, Tooling & Continuous Improvement
– Oversee Automation QA Engineers across pods — reviewing coverage, removing blockers, and contributing to framework decisions (Playwright strongly preferred) and CI/CD integration
– Bring sufficient automation depth to evaluate the work of automation engineers, challenge coverage decisions, and contribute credibly to framework and tooling discussions
– Lead adoption of AI-assisted QA practices and own tooling evaluation, vendor assessment, and continuous improvement initiatives across the QA function
– Define what effective QA looks like when AI-generated content and non-deterministic outputs are part of what’s being tested
→Operational Availability
– Manage urgent and unplanned requests under pressure; this role requires flexibility to support occasional late-evening deployments as part of the platform’s release cadence

5+ years in software QA, with at least 3 years managing teams of 10 or more — including distributed or offshore resources
Hands-on experience with Playwright and TypeScript, sufficient to lead and evaluate the work of automation engineers, make credible framework decisions, and contribute meaningfully to CI/CD integration
Working knowledge of SQL, API testing tools (Postman, Swagger), browser DevTools, and CI/CD pipelines - enough to support production incident investigation, evaluate team output, and contribute credibly to technical discussions
Strong Agile delivery fluency (Scrum and Kanban), release management ownership, and a track record of reducing defect escape rates
Excellent cross-functional communication — able to translate technical quality signals into business language and coach upward as well as downward
Background in travel technology, complex platform ecosystems, or multi-pod delivery environments is strongly preferred

Experience evaluating and adopting AI-powered testing capabilities — and opinions about how to use them well
Experience with staff augmentation vendors and contractor relationship management