IT Support Coordinator

United States·BrecksvillefullTimemid

OtherCoordinator

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Quick Summary

Overview

Job Title: IT Support Coordinator Department: IT Reports To: General Manager of IT Exemption Status (FLSA): Non- Exempt Job Summary: The IT Support Coordinator provides administrative and entry-level technical support for corporate and store operations, ensuring efficient performance of IT systems…

Requirements Summary

Valid driver’s license with reliable transportation Ability to work independently and collaboratively Strong organizational skills and attention to detail Basic technical aptitude and willingness to learn new systems Ability to manage changing…

Technical Tools

ms-officenetworking

Assist with the management of KnowBe4 instance
Coordinate campaigns and both corrective and annual training curriculum. Work with GM of Technology and HR staff to manage content in Learning Management System
Assist with management of DarkTrace tenancy in conjunction with GM of Technology and Systems Administrator
Assist in the creation of documentation for IT
Help maintain company SharePoint intranet
Assist with shipping and tracking IT assets
Support the GM of Technology in project planning and execution
Assist with the fulfillment of material and equipment orders from both requests and Corrigo work orders
Assist with contract / renewal management for IT vendors
Assist in creation of annual budget and cost tracking
Maintain accuracy of Active Directory phone numbers, addresses and reporting structures.
Partner with the GM of Technology to handle invoicing from vendors
Research / screen new vendors, products and services as needed
Assist in field tasks in conjunction with IT and Senior Field Techs as needed
Train in field technology to assist IT and Senior Field Techs. This would include:
Back Office
PC Printers
Scanners
PDI Handhelds
In store monitors
EBY iPads and
True North training iPads
KVMS ISP issues
PDI Support
PDI
Test Store support

Requirements

~1 min read

Valid driver’s license with reliable transportation
Ability to work independently and collaboratively
Strong organizational skills and attention to detail
Basic technical aptitude and willingness to learn new systems
Ability to manage changing priorities in a fast-paced environment

High school diploma or equivalent (required)
Bachelor’s degree in information technology or a related field (preferred)
Technical training in point-of-sale systems or Microsoft Office applications.

Requirements

~1 min read

Ability to sit for extended periods of time while working at a computer
Ability to drive to store or office locations as required
Ability to lift and carry IT equipment up to 25 pounds (e.g., computers, monitors, networking gear)
Ability to bend, reach, and work in confined spaces such as under desks or in server rooms
Ability to climb and work on ladders

Work is performed in a combination of office, retail store, and technical environments
Noise levels range from typical office background noise to moderate retail activity and equipment related to ambient noise
May include occasional work in server rooms, back-of-house areas, or data centers