Truezerotech2mo ago

SOC Analyst-Tier 3 Shift Lead (R-00124)

United States·TopekaFull-Timelead

SecuritySoc AnalystCybersecurity

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Quick Summary

Overview

Technical Tools

pythonsplunksqlcybersecuritymentoring

True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that those outcomes begin and end with our people, and that is what we have built a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top-tier services to our customers. Our culture and commitment have been recognized through numerous accolades, including being named one of the Best Places to Work in 2023 in two categories (“Prosperous and Thriving” ($5MM–$50MM in gross revenue) and “Mid-Atlantic Region” (DC, DE, MD, NC, VA, WV)), and again in 2025 as a Best Places to Work honoree. In addition, True Zero earned coveted spots on the Inc. 5000 list of fastest-growing companies in America in 2022, 2023, and 2025, a testament to our sustained growth driven by our people-first approach and unwavering dedication to excellence.

Supervise and mentor SOC Analysts

Assign and balance workload across analysts and shifts

Monitor queue health, SLA compliance, and alert backlog

Conduct regular performance check-ins

Address quality gaps and provide corrective guidance

Reinforce adherence to documented playbooks and procedures

Primary Focus: Ensure consistent and effective analyst performance.

Hands-On Monitoring & Investigation

Perform daily alert triage alongside SOC Analysts

Conduct investigations on moderate to high-severity alerts

Lead or directly support complex or multi-system investigations

Validate alert classifications and case documentation

Participate in shift coverage as needed

Primary Focus: Maintain technical engagement and operational credibility.

Serve as the first escalation point for analysts

Lead investigations for high-severity incidents

Coordinate response actions with internal stakeholders

Ensure timely and accurate communication during incidents

Drive investigations to clear, defensible conclusions

Primary Focus: Maintain operational control during critical events.

Investigation Quality & Case Governance

Review analyst investigations for accuracy and completeness

Approve or return cases prior to closure

Ensure proper evidence collection and timeline documentation

Enforce consistent tagging, classification, and case hygiene

Primary Focus: Protect the integrity of SOC output.

Process & Continuous Improvement

Maintain and update SOC playbooks and workflows

Identify inefficiencies in monitoring or case handling

Provide feedback on alert tuning and automation improvements

Capture and integrate lessons learned

Stakeholder Coordination

Respond to formal information requests within defined SLAs

Serve as liaison between SOC analysts and leadership

Support audits, reporting, and compliance requirements

Participate in shift handoffs and operational planning

Primary Focus: Maintain trust and communication across teams.

Workload Segmentation (Approximate)

30% – Direct Monitoring & Investigation Work

25% – Escalation & High-Severity Incident Leadership

20% – Team Management & Performance Oversight

15% – Investigation Quality Review & Case Governance

10% – Process Improvement & Documentation

Percentages may shift during major incidents or staffing changes.

Onsite is required

Prior experience as a SOC Analyst or Senior Analyst

Demonstrated ability to lead or coordinate investigations

Experience mentoring or supervising analysts

Strong knowledge of: SIEM platforms (Splunk or equivalent) EDR tools, Network, authentication, and endpoint telemetry

Strong documentation and communication skills

Ability to make sound decisions in time-sensitive situations

CompTIA Security+ or CySA+ (or equivalent)

Experience in incident response or threat hunting

Familiarity with NIST, CIS, CJIS, or similar frameworks

Experience with case management multiple platforms

Scripting/query experience (SPL, KQL, SQL, Python)

Experience in regulated or government environments

GCIH, GCIA, GCED or equivalent

Core Competencies include: Technical leadership, operational accountability, coaching and mentorship, analytical problem-solving, process discipline, clear written and verbal communication, ability to lead under pressure

Role Notes:

This is both a management and technical role.

The Team Lead is expected to maintain hands-on investigative capability.

Operational response takes priority during active incidents.

Decisions made in accordance with approved documentation are supported.

The Team Lead is accountable for team output, not just individual cases.

This role serves as the primary contact point with state wide cybersecurity collaboration.

Managing weekend coverage may be necessary.