Operations Production Lead

We’re currently looking for Operations production leads in our regulated operational function. A production lead for us means the person responsible for our operational delivery. In this role you will define and ensure that our business goals are translated into clear deliverables and goals for our KYC & Transaction monitoring teams, as well as be responsible that the goals are met → say what to do and see it through.

This will enable us to deliver more with what we have and ensure we keep our commitments towards our business.

• →Translate business requirements to clear operational deliveries
• →Oversee & hand on deliver projects related to the natural changing environments that Trustly is.
• →Identify, dig deep and untangle pressure points that you see in the team and around you to drive the team towards success.

• We take pride in our relentlessness to constantly move forward, we expect you to be a living example of always making progress, and prioritise what is most important to do towards a desired outcome, especially when the environment is unclear.

• You know how to drive production, you have done so in the past with great success, meaning that you know how to clearly move the needle on driving a team's delivery output forward.

• You are detail-oriented, highly organised, and comfortable managing multiple priorities in fast-paced operational environments. 

• You have experience within KYC/AML in Fintech, Payments, Banking, or Financial Services environments

• You enjoy solving problems, and you are able to make decisions quickly.

• You are a great stakeholder manager and have a proven track record in delivering outcomes with different stakeholders, preferably together with commercial, legal and/or compliance.

• Very nice to have: You have a deep commercial understanding and know how sales, account management  and customer success work → you’re able to view their side of the customer story and translate that into your deliverables and priorities.