Team Lead Customer Success Mid-Market

We want to instill cybersecurity good practices to employees in a way that's actually effective, and entertaining enough so that employees don't feel like they're working. Think Duolingo but for cybersecurity.

We created a platform to easily rollout a cybersecurity awareness program: the platform sends chat-based 4-minutes long courses to teams. Following the courses, the other side of the platform simulates phishing attacks, to prepare employees to face hackers, but in a safe environment.

Created in 2020, Riot has raised $45m with leading investors (Y Combinator, Left Lane, Base10, Funders Club and First Capital) and is now protecting more than 2,000,000 employees in over 2,000 companies (including Intercom, Deel, and Deezer) all over the world.

Cybersecurity is everywhere. It's impacting everyone, everyday, and it's becoming the number one risk to any organization, whether it's a small business or a big firm. Yet, the cybersecurity culture in most companies is a disaster. Hackers are leveraging this by targeting the weakest link: the employees. We're on a mission to fix that.

- Own NRR, GRR, churn and expansion targets for your team.

- Drive structured renewal governance and forecast accuracy.

- Build and manage a visible expansion pipeline with your team.

- Ensure proactive identification of upsell and cross-sell opportunities.

- Personally support strategic renewals and high-value expansion deals.

- Coach CSMs on commercial posture and value-selling.

- Run weekly renewal & expansion pipeline reviews.

- Instill accountability around revenue KPIs.

- Standardize expansion playbooks and renewal frameworks.

- Improve health scoring to anticipate churn and expansion signals.

- Ensure strong alignment with RevOps for forecasting and reporting.