Quality & Continuous Improvement Manager

• Experience working within an ISO 9001, AS9100, or similar Quality Management System environment.
• Experience leading process improvement initiatives.
• Demonstrated understanding of Lean, Six Sigma, Value Stream Mapping, Root Cause Analysis, or similar methodologies.
• Strong facilitation and workshop leadership skills.
• Experience analyzing business processes and identifying improvement opportunities.
• Ability to influence and collaborate across multiple functional areas.
• Strong written, verbal, presentation, and training skills.
• Strong critical thinking, systems thinking, and problem-solving abilities.
• Ability to work independently while managing multiple priorities.
• Comfortable engaging with employees, leadership teams, customers, and auditors.

• Lean Six Sigma Green Belt, Black Belt, or equivalent certification.
• AS9100 Internal Auditor or Lead Auditor certification.
• Experience in aerospace, defense, manufacturing, utility, or technology consulting environments.
• Experience facilitating Value Stream Mapping workshops.
• Experience leading Kaizen or Continuous Improvement events.
• Experience in management consulting, operational excellence, business transformation, or process improvement roles.
• Familiarity with Power Automate, Power BI, advanced Excel, or similar business improvement tools.

• Serve as the designated AS9100 Management Representative.
• Represent Quality within the Operations Leadership Group (OLG).
• Maintain and continually improve the company's Quality Management System (QMS).
• Ensure ongoing compliance with AS9100 and customer-specific quality requirements.
• Monitor QMS effectiveness through metrics, audits, corrective actions, and management reviews.
• Own and oversee Quality processes including NCRs, CARs, Root Cause Analysis, and continual improvement activities.
• Serve as the internal Quality subject matter expert and advisor.

• Plan, coordinate, and facilitate internal audits.
• Lead external audits including AS9100 certification audits and customer audits.
• Track findings and corrective actions through closure.
• Prepare audit reports and communicate results to leadership.
• Ensure organizational readiness for customer and certification audits.

• Lead business process improvement initiatives across the organization.
• Facilitate Value Stream Mapping (VSM) workshops and process reviews.
• Identify waste, bottlenecks, inefficiencies, and opportunities for improvement.
• Apply Lean, Six Sigma, Kaizen, Root Cause Analysis, and other improvement methodologies.
• Establish and track process performance metrics and improvement initiatives.
• Partner with functional leaders to prioritize and execute improvement projects.
• Develop sustainable systems for measuring and improving organizational performance.

• Support customer engagements involving process improvement, operational excellence, and business transformation.
• Facilitate customer workshops focused on process assessment and improvement opportunities.
• Conduct current-state and future-state process mapping.
• Identify opportunities for efficiency gains, risk reduction, quality improvement, and cost savings.
• Assist customers in developing improvement roadmaps and implementation strategies.
• Serve as a trusted advisor on process improvement methodologies and best practices.

• Develop and deliver training on Lean, Six Sigma, process improvement, and problem-solving methodologies.
• Mentor employees in continuous improvement techniques.
• Help establish a culture of continual advancement and operational excellence.
• Support the development of internal process improvement champions.
• Lead or facilitate cross-functional improvement events as needed.

• Own and manage the Management Review process.
• Facilitate quarterly Management Review meetings.
• Prepare Quality and operational performance metrics.
• Own and manage document control systems and processes.
• Oversee the Quality Management System document repository and supporting workflows.

• Maintain a healthy and effective Quality Management System.
• Successfully lead internal and external audits.
• Identify and implement measurable operational improvements.
• Develop process improvement capabilities within the organization.
• Support customers in achieving meaningful business outcomes.
• Build a culture focused on continual advancement, efficiency, and operational excellence.