Principal Consultant / Principal Architect - Microsoft Alliance

Drive and grow the strategic alliance between the organization and Microsoft by combining alliance leadership with strong operational execution. Ensure maximization of Microsoft partner programs, incentives, and co-sell opportunities while maintaining governance, financial accuracy, and stakeholder alignment.

• Own and execute Microsoft alliance strategy aligned with business objectives
• Manage CPOR (Claiming Partner of Record) processes including OSA, OSU, and revenue tracking
• Lead MCI (Microsoft Commerce Incentives) lifecycle including creation, tracking, and POE submissions
• Govern and track ECIF (End Customer Investment Funds) utilization
• Drive co-sell opportunities through end-to-end management in Microsoft Partner Center
• Oversee EPI (Enterprise Partner Incentives) programs and performance
• Manage voucher claims and partner benefits
• Build and maintain strong relationships with Microsoft stakeholders

• Track and manage incentive payouts across CPOR, ECIF, MCI, and co-sell programs
• Collaborate with finance teams for reconciliation, accruals, and financial closure
• Follow up on pending payments, resolve discrepancies, and manage escalations
• Ensure compliance with Microsoft incentive structures and accurate revenue attribution

• Act as the primary escalation point for Microsoft-related operational and financial issues
• Raise and manage Microsoft support tickets through resolution
• Coordinate with internal and external stakeholders to resolve escalations effectively

• Deliver weekly and monthly reports on alliance performance, incentives, and pipeline
• Maintain pipeline tracking, forecasting accuracy, and revenue visibility
• Track engagement lifecycle, status, and outcomes across Microsoft initiatives
• Ensure governance, compliance, and audit readiness across all partner activities
• Provide regular updates to leadership

• Deep understanding of Microsoft partner ecosystem and incentive programs (CPOR, MCI, ECIF, EPI, Co-sell)
• Strong knowledge of revenue attribution, financial governance, and incentive structures
• Expertise in managing alliance operations, pipeline tracking, and reporting frameworks
• Experience in handling escalations and working with Microsoft support systems
• Ability to align alliance strategy with enterprise architecture and business outcomes

• Strong strategic and operational balance (hands-on execution with leadership mindset)
• Excellent stakeholder and executive communication skills
• Strong financial and commercial acumen
• High attention to detail and process discipline
• Data-driven decision-making capability
• Problem-solving mindset with proactive escalation management
• Strong collaboration across cross-functional teams

• Microsoft Tools: Microsoft Partner Center (CPOR, Co-sell, Incentives), Microsoft Invoicing Tool
• Tracking & Reporting: Excel, SharePoint-based trackers
• CRM & Systems: SupplierWeb, CRM tools for pipeline and engagement tracking
• Reporting: Dashboarding, pipeline analytics, forecasting tools

• 15+ years of experience in alliance/partner management, preferably within the Microsoft ecosystem
• Proven hands-on experience with Microsoft partner programs (CPOR, ECIF, MCI, Co-sell, EPI)
• Strong experience in financial operations, incentive tracking, and reconciliation
• Experience managing escalations and working with Microsoft support frameworks
• Demonstrated expertise in reporting, governance, and compliance
• Bachelor’s degree in Engineering, Business, or related field (Master’s preferred)
• Microsoft certifications or partner accreditations are a plus

• Growth in Microsoft-influenced revenue and pipeline
• Accuracy and timeliness of CPOR, MCI, and incentive submissions
• Improved incentive realization and payout timelines
• Reduction in discrepancies, delays, and escalations
• Quality, consistency, and timeliness of reporting and governance
• Strength and depth of Microsoft partnership and engagement