Community Outreach Manager

• Provide oversight and direction for the service delivery provided to program participants 
• Oversee recruitment and admission process for all designated programs
• Develop and provide operation oversight for all designated programs including program design, timelines, and partnerships
• Manage all contract requirements including knowledge of documentation and eligibility requirements
• Review and ensure all reporting and invoices are submitted to accounting in a timely matter
• Direct and maintain balanced budgets for designated programs
• Liaise with outside partner entities including DHS, Hennepin County, and other community agencies to develop and maintain program contracts and grants

• Supervise and review the work performance of:
  • NOOC/PATH staff
  • Peer Specialists
  • Resource Center Coordinators
• Direct staff performance using a variety of techniques including, but not limited, to:

• Regularly scheduled one-to-one supervisory check-ins;
• Frequent informal/unstructured observation, with feedback loop;
• Hands-on demonstration of desired skills, role playing of situations, etc.;
• Written directives;

• The requirement of various reports, written by the supervisee, and reviewed and approved by Manager;
• Annual employee performance reviews.

• Develop and maintain personal expertise and skill (excluding licensed or certified activities) to perform all functions of the job in the event of staff turnover.
• Coordinate orientation and training of new staff.

• Establish partnerships with area businesses and community organizations
• Participate in policy forming committees with the state
• Participate in grant writing process for designated programs 

1. Bachelor’s degree in human services or related field with a least two years’ experience working with the homeless community, mental health, corrections, affordable housing, or chemical health
2. Ability to pass a criminal background check 
3. Knowledge of local area housing resources
4. Understanding of harm reduction, housing first, and other homelessness issues
5. Experience meeting people where they are and providing trauma-responsive care
6. Ability to work flexible hours (evening, early morning, and weekends, as necessary) for Point-in-time outreach and counts
7. Demonstrated ability working with individuals from diverse backgrounds and lived experiences

1. Experience supporting individuals living with serious and persistent mental illness
2. Valid driver’s license and insured vehicle

1. Fluent in a non-English language or competent in the culture of an ethnic group to which 20 percent or more of the worker’s recipients belong like Hmong, Somali, Spanish, etc.
2. Knowledge of shelter and housing resources for people experiencing homelessness, including Coordinated Entry process
3. Prior experience with Homeless Management Information System (HMIS)

• Psychology – Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research messages; and the assessment and treatment of behavioral and affective disorders
• Therapy and counseling – Knowledge of principles, methods, and procedures for diagnosis, treatment and rehabilitation of physical and mental dysfunctions, and counseling and guidance
• Sociology and anthropology – Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins
• Customer service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Education and training – Knowledge of the principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Computers and electronics – Knowledge of electronic equipment and computer hardware and software, including applications
• Language – Knowledge of the structure and content of language including the meaning and spelling of words, rules of composition, and grammar
• Safety and security – Knowledge of relevant equipment, policies, procedures and strategies to promote effective operations for the protection of people, data, property, and institutions

• Active listening – Giving full attention to what other people are saying, taking time to understand points being made, asking appropriate questions, not interrupting inappropriately 

• Critical thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Speaking - Talking to others to convey information effectively
• Time management – Managing one’s own time and the time of others
• Clear judgment and decision making – Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Writing – Communicating effectively in writing as appropriate to the needs of the audience
• Complex problem solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions

• Assisting and caring for clients, problem sensitivity – The ability to tell when something is wrong or is likely to go wrong, this not necessarily problem solving, only recognizing a problem
• Communicating with supervisors, peers, or subordinates – Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Establishing and maintaining interpersonal relationships – Developing constructive and cooperative working relationships with others, and maintaining them over time
• Oral comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences
• Gathering information – Observing, receiving, and otherwise obtaining information from all relevant sources
• Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense
• Oral expression – The ability to communicate and ideas in speaking so others will understand
• Flexibility – Ability to work a flexible schedule that may include afternoon and evening hours
• Professionalism – The ability to maintain appropriate professional boundaries
• Independent problem solving – Ability to set priorities, solve problems and follow through on own initiative

This is a full time position