Head of Platform Operations

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises looking to deploy advanced AI systems. Turing accelerates frontier research with high-quality data, specialized talent, and training pipelines that advance thinking, reasoning, coding, multimodality, and STEM. For enterprises, Turing builds proprietary intelligence systems that integrate AI into mission-critical workflows, unlock transformative outcomes, and drive lasting competitive advantage.

Recognized by Forbes, The Information, and Fast Company among the world’s top innovators, Turing’s leadership team includes AI technologists from Meta, Google, Microsoft, Apple, Amazon, McKinsey, Bain, Stanford, Caltech, and MIT. Learn more at www.turing.com

We are looking for a Head of Platform Operations to own and scale all operations related to Turing's talent platform. This is a senior, high-impact role responsible for the full lifecycle of talent on the platform — from sourcing and matching to payments, compliance, and offboarding.

This role is for a systems thinker and operational leader who can manage a large, complex organization with a lean team, partner closely with Product to productize key workflows, and bring rigorous metrics discipline to every function they own.

• Refine candidate evaluation and funnel management processes to maximize signal quality and throughput in identifying top 1% talent from Turing's 6M+ pool.
• Build and optimize workflows that get the right talent allocated to the right opportunities quickly and reliably.
• Partner with Product and Data teams to develop intelligent, scalable matching infrastructure.

• Oversee the operational management of a large, global contractor pool — ensuring an excellent experience from onboarding through offboarding.
• Build systems for contractor lifecycle management that can scale with systems and AI-driven automation.
• Drive improvements to onboarding speed and quality, ensuring contractors are productive from day one.

• Own end-to-end in house payments infrastructure for contractors globally - ensuring accuracy, timeliness, and compliance across multiple geographies and payment rails.
• Partner with Legal and Finance to stay ahead of evolving international compliance requirements for contractor engagements mitigating regulatory and contractual risk.

• Lead the support function for the platform — setting quality standards, resolution SLAs, and escalation frameworks.
• Build feedback loops between support signals and product/ops improvements to systematically reduce recurring issues.
• Ensure talent and client-facing teams have the operational infrastructure to resolve issues at scale.

• Experienced in talent marketplace operations: you've built or scaled internal infrastructure for marketplace or staffing context.
• Metrics-obsessed: you define success through numbers, build dashboards, and make decisions rooted in data rather than intuition.
• Operationally excellent with a lean mindset: you know how to run a large, complex organization without over-hiring, and you build systems that scale without you.
• A product-minded operator: you bridge the gap between operations and product, fluent in both languages and credible in both rooms.
• A strong cross-functional leader: you've worked effectively across Engineering, Product, Legal, Finance, and external partners to drive outcomes.

• 10+ years of experience in platform operations, marketplace operations, or a closely related function, with increasing scope of responsibility.
• Hands-on experience implementing AI-driven automation in operational workflows.
• Experience building and scaling proprietary systems that evolve with organizational growth and adapt to operational change.
• Experience managing large, geographically distributed teams — and doing more with less.
• Demonstrated track record of building and running contractor onboarding, payments, and compliance infrastructure at scale.
• Prior experience at a talent marketplace, gig economy platform, or staffing technology company is strongly preferred.
• Bachelor's degree required; MBA or equivalent experience a plus.

Compensation Range: $245,000 - $300,000 + equity

• We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value.

• We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection

• We are AI forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity.