Director, Product Management

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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Join the team as our next Director of Product Management on Twilio’s Phone Numbers team.

This position is needed to develop and deliver on the vision, strategy, and roadmap for Twilio’s phone numbers products.

Twilio is looking for a Director of Product to lead the Phone Numbers product team. Phone Numbers is the gateway to all of our Communications business, where different sender types around the world are needed to unlock messaging and voice communications. You will understand the needs of our customers and build products that solve that need at global scale. Leading a team of product managers and working with engineering counterparts, you will craft and deliver on the vision, strategy, and roadmap for Messaging at Twilio. 

This role will work cross-functionally with teams across Twilio to understand phone number needs and enable customers to get numbers when and wherever they need. This role will help take our Communications business to the next level of growth, while working with some of the world's leading organizations.

In this role, you’ll:

• →Develop and drive the strategy and roadmap of Twilio’s phone number products, taking into account Twilio’s global growth strategy, regulatory needs, and scalable operations that make our customers successful on Twilio
• →Collaborate cross-functionally with GTM, Legal, and the rest of Communications Product teams to ensure alignment on the best strategic direction and market opportunities
• →Launch innovative phone number products from the infrastructure layer up and lead critical new initiatives for Twilio that open up new markets
• →Be the voice of the customer in every conversation and decision, and ensure we build world class products that our customers love and value
• →Manage a global team of product managers and mentor them to succeed in building and executing to the vision

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Minimum of 10+ years of Product Management or related experience building customer-facing cloud products for businesses (B2B) or developers
• Experience growing a team of product managers
• Experience with highly technical, multi-workstream product launches; distributed systems experience a plus
• You can translate between the technical details, customer problems, and business impact of the team’s work
• You are a strong communicator. From pitching to our leadership team on what customers need to see from our products, to developing a spec for a feature with a partner, you’re able to thoughtfully and clearly explain fundamental reasons behind your decisions. 
• You are organized and comfortable working with exec-level stakeholders and drive deep customer relationships.
• You can build highly leveraged products that can be used as the cornerstone for customers and internal teams alike.
• You’re not shy about diving in deep with engineering, sales, legal, or the customer.
• You can run a tight ship, prioritizing a robust stream of work into cohesive, incremental releases
• BS in Computer Science, Engineering, or equivalent practical experience

• Experience building products/services related to APIs, developer experience
• Experience working with telecommunications or other regulated ecosystems

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings..

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.