Director of Conversion Operations

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. 

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

We are seeking a highly analytical and operationally-minded Director of Enrollment Operations to own and optimize the full journey from member registration through activation. This mission-critical role reports to the Chief Medical Officer and EVP of Twin and serves as the strategic and executional owner of the enrollment full, directly driving member conversion and revenue realization.  

You will be responsible for the end-to-end member enrollment function focusing on reducing friction, eliminating inefficiencies, and enhancing the member experience through continuous process improvement and cross-functional collaboration. You will partner with Product, Engineering, Marketing, Member Acquisition, and Clinical Operations to drive innovations in the enrollment process and ensure seamless member activation at scale.  

• →Funnel Ownership: Own l enrollment funnel from member registration completion through clinical onboarding and sensor activation. Partnering with Product and Engineering  to optimize a tech-enabled conversation journey. You are responsible for driving outcomes across all care team service operational touchpoints.
• →Strategic Leadership & Innovation: Drive strategy for the member enrollment function. Serve as the strategic owner for funnel design, optimization, and innovation.  You will leverage technology, product and analytics to unlock new levels of efficiency and member satisfaction. Your responsibility is to always ensure tight coordination between care delivery operations and the digital product experience and to own enrollment performance metrics across operational touchpoints
• →Process Improvement: Build and lead a robust process improvement program that spans care coordination, nursing, fulfillment, onboarding, and clinical scheduling. Identify root causes of inefficiency, design scalable solutions, and ensure each step is repeatable, streamlined, and tightly executed 
• →Operational Optimization and Automation: Identify and resolve bottlenecks in workflows involving humans, logistics, and clinical processes and developing automation solutions with product and engineering that ensures accountability for metrics and consistent w/w performance.
• →Daily Funnel Monitoring & Analytics: Track and analyze key performance metrics such as care team capacity (scheduling, staffing, etc), appointment completion rates, lab test completion, kit shipment and delivery, and sensor activation rates. Use data-driven insights to drive proactive interventions and inform long-term improvements.
• →Capacity Management: Monitor workforce and operational bandwidth (e.g., appointment slots, clinical staffing, lab capacity) to proactively balance load and avoid conversion delays. Partner with Associate Director, Practice Operations to support alignment with the care team day to day operations.
• →Team Leadership & Development: Develop a high-performing team within enrollment operations, including responsibility for hiring, coaching, and performance management.
• →Cross-Functional Collaboration: Work closely with Care Delivery, Clinical Operations, Practice Operations, Marketing, Supply Chain, L1 Support, and Product Operations teams to ensure alignment and seamless member handoffs across teams and systems.
• →Service Experience Stewardship: Ensure the member’s first experience with Twin Health clinically and operationally—is timely, smooth, and effective. Anticipate and remove points of failure in service execution.
• →Data-Driven Decisions: Use operational data to continuously refine processes and track the impact of interventions aimed at improving conversion and reducing drop-offs. Work closely with the Conversion analytics team to ensure all metrics are clearly defined, measured, and forecasted.

• Active Twins
• % Registration to Activation Rate (Target 50% qualified leads reg to activate)
• Average time from registration to activation
• Appointment scheduling and attendance rates
• Kit shipment, delivery, and sensor activation, success rates
• Lab test completion rates and Intake to Lab Completion %
• Funnel drop-offs at each operational stage
• Additional duties as assigned

• 8+ years in operations, healthcare service delivery, or clinical program management in a high-growth, cross-functional environment.
• Strong background in operational analytics and funnel performance tracking; proficient in tools like Excel, SQL, or dashboarding software (e.g., Salesforce, Tableau).
• Proven ability to drive improvements in care workflows, logistics, or fulfillment operations.
• Experience coordinating cross-functional teams including clinical staff, care coordinators, logistics providers, and support functions.
• Process-minded with an eye for systems efficiency, bottleneck reduction, and throughput improvement.
• Strong organizational, problem-solving, and communication skills; able to translate data into actions and operational decisions.
• Preferred Qualifications
• Experience in a B2B2C healthcare or digital health environment
• Familiarity with clinical logistics (e.g., lab processing, kit fulfillment)
• Understanding of practice operations and patient onboarding workflows
• This remote opportunity is available to US based persons. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.