Scheduler

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. 

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

For many who suffer with type-2 diabetes, a life without medication has never been an option - until Twin Health! We are looking for a passionate, motivated individual to help us schedule member appointments via video conferencing with our care team.  Successful candidates will embody Twin’s core values of passion, talent, and trust.

At Twin, the scheduling process has high demands and multiple iterations. The Scheduler supports members through their journey by helping coordinate the necessary video based meetings.  Outreach will be conducted via chat messaging within the member’s Twin App.  

This critical role on the member operations team will work closely with the clinical team to engage and successfully schedule all necessary video conferencing meetings.  We are looking for someone customer-service oriented, who is equally empathetic and outgoing; and committed to our mission of reversing chronic disease. 

• →Coordinating/scheduling member meetings with the care team
• →Manage member meeting timelines in a centralized database
• →Utilize Google Calendars and Twin’s EMR to schedule
• →Partner closely with the practice management operations team to refine and optimize Twin’s scheduling processes, technology and collateral
• →Track all scheduling efforts in a centralized database, meeting activity-based metrics
• →Comfortable in a goal driven individual
• →Ability to support scheduling issues with leadership and product support
• →Ability to maintain high volume inbound and outbound correspondence with members.
• →Systems: google suite, Slack, EMR equivalent
• →Working a modified schedule or after-hours may sometimes be required 
• →Additional duties as assigned

Education and Experience:

• College degree preferred
• 1-3 years of experience in customer service and scheduling
• Healthcare experience 
• Experience working remotely 
• Detail Oriented
• Ability to navigate Google spreadsheets

Productivity:

• Handle a fast-paced environment with competing priorities. Use good judgment to appropriately prioritize your responsibilities and member needs
• Ability to meet decided-upon scheduling activity benchmarks  
• Ability to work effectively in a virtual team environment 
• Demonstrate a solution-oriented approach, always looking for opportunities to optimize processes and improve our member scheduling experience and conversion rates
• Manage high volume scheduling and systematic lead management

Communication & Hospitality Skills:

• Strong interpersonal, customer relationship/partnership and influential skills 
• Must have excellent written and oral communication skills in English, along with the ability to strategically relate to and problem-solve with a diverse member-base
• Must be passionate about the success of our members and be skilled in the art of persuasion, while also empathizing with specific member needs
• Must have a measurable track record of customer service or scheduling success