Product Specialist

Mexico·Mexico City

OtherProduct Specialist

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Quick Summary

Overview

Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era.

Technical Tools

OtherProduct Specialist

Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog.

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye.

Customer Advocacy: You keep our learners, partners, and administrators at the center of your work, identifying and anticipating their needs and pain points. You thoughtfully advocate for customer needs cross-functionally.
Project Management: You manage multiple workstreams and cross-functional stakeholders to drive customer-focused projects, adapting quickly to changes. You identify opportunities to improve processes and initiate lightweight project plans.
Data-driven Storytelling: You analyze quantitative and qualitative data and use your technical platform expertise and critical thinking to identify keen user insights to communicate succinctly and memorably.
Communication (English): You are fluent in the English language and can communicate clearly to both technical and non-technical audiences, both verbally and in writing

About the Role

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The Product Specialist team sits at the intersection of Support, Product, Engineering, and Customer-facing teams, translating user signals into structured improvements that enhance platform quality, reduce friction, and enable scalable growth. Product Specialists equip our user-facing teams to provide a seamless user experience on our platform as well as drive user-centric platform enhancements by strategically pinpointing key challenges and opportunities to the right internal stakeholders at the right time.
The Product Specialist team meets the challenge of internal stakeholders’ competing priorities by nimbly adjusting advocacy strategies to compliment current company priorities. As Product Specialists grow in the role, they take on higher-impact projects and partner closely with leaders in Product, Engineering, Marketing, and Support. The role and these projects ensure that our users remain at the center of product and process development across our company.

Responsibilities

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Use Coursera platform expertise to advocate for and create great learner and administrator experiences by influencing roadmaps, driving issue resolution, and building creative technical solutions
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Work closely with Product and Engineering teams to define and execute workflows for new feature launch operational readiness, representing our team and our learners
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Work closely with our Support teams to directly enable users by driving escalation resolution, triaging issues, and updating internal resources
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Own projects that improve our operational processes and internal tools & resources to improve our effectiveness and efficiency
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Present data-driven support insights to internal stakeholders to showcase trends and guide internal decision-making
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Build strong working relationships with multiple internal cross-functional teams and collaborate to create learners-first solutions

3+ years of experience in customer success, technical support, or client services, working with technical teams
Demonstrated ability to drive projects that benefit clients, customers, or end users
Experience with mastering a technical platform and providing technical consultative support
Written and verbal communication skills (English) to communicate technical information clearly, succinctly, and professionally

What We Offer

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You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.

AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.

You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.

You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.

You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?

Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.

Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.

Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification. All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match each of the qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

To protect against recruitment fraud, Coursera + Udemy recruiters only communicate via official coursera.org/udemy.com email addresses and never through personal accounts. We do not accept resumes via email or social media; please submit all applications directly through our careers page. If you encounter suspicious recruitment activity, please report it via our Fraudulent Activity Submission Form.

Information regarding data privacy is available within the Udemy Careers Privacy Notice.