Collection Executive (UAE Nationals Only) Remote work

United Arab Emirates·Dubaimid

Other

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Quick Summary

Overview

ob Title: Collection AgentLocation: [Insert Location]Department: Finance / Accounts ReceivableReports To: Collection Manager Job Purpose: The Collection Agent is responsible for contacting customers to recover overdue payments, negotiating payment plans where necessary, maintaining accurate…

Key Responsibilities

Contact customers via phone, email, and other communication channels to collect outstanding payments. Negotiate repayment plans and ensure commitments are honored.

Requirements Summary

High school diploma or equivalent; a bachelor's degree is a plus. Proven experience in collections, customer service, or a related field. Strong negotiation, communication, and interpersonal skills.

Technical Tools

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ob Title: Collection Agent
Location: [Insert Location]
Department: Finance / Accounts Receivable
Reports To: Collection Manager

The Collection Agent is responsible for contacting customers to recover overdue payments, negotiating payment plans where necessary, maintaining accurate records, and ensuring that collections are made in compliance with company policies and legal regulations.

Responsibilities

~1 min read

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Contact customers via phone, email, and other communication channels to collect outstanding payments.
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Negotiate repayment plans and ensure commitments are honored.
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Maintain detailed and accurate records of all collection activities and customer interactions.
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Review account status and resolve billing discrepancies.
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Work closely with internal departments (e.g., Sales, Customer Service) to resolve customer issues related to billing or service.
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Recommend accounts for escalation, legal action, or write-off as necessary.
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Meet individual and team collection targets and KPIs.
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Ensure compliance with all company policies, industry regulations, and legal requirements during collection activities.
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Provide regular updates and reports to the Collection Supervisor/Manager.

Requirements

~1 min read

High school diploma or equivalent; a bachelor's degree is a plus.
Proven experience in collections, customer service, or a related field.
Strong negotiation, communication, and interpersonal skills.
Ability to remain professional and calm under pressure.
Familiarity with debt collection laws and regulations.
Proficient in using CRM systems and Microsoft Office Suite (Excel, Word, Outlook).
Attention to detail and good organizational skills.