Assistant Service Manager

The Assistant Service Manager is responsible for the operational management and effective daily leadership and administration of the engineering, concierge, & janitorial teams with the objectives of safely, efficiently, and effectively operating machinery and systems in a cost-effective manner. The Service Manager must ensure the highest level of professionalism, while meeting the clients’ needs, and a commitment to achieving the goal of 100% uptime throughout the teams. Responsible for protecting and improving the value of the client’s assets and ensuring that building engineering systems continue to perform their intended function. The Service Manager will implement and manage the reliability-based maintenance function. The Service Manager also executes equipment inspection and monitoring programs; defines and implements maintenance best practices to improve overall mechanical equipment uptime; and continuously evaluates current maintenance, operations and reliability methods and implements changes to enhance effectiveness at increasing value-maximizing performance.

• →Identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building’s staff and occupants work in a safe environment. Implement, administer, and manage safety training program.
• →Ensure that compliance of all regulatory laws and guidelines are met as they relate to the operation of the building’s infrastructure. Responsible for alerting management of building discrepancies.
• →Maintain all infrastructure and compliance documentation for the building including up-to-date building drawings and single-lines as well as documentation mandated for the purpose of maintaining regulatory compliance with Federal, State or Local law.

• →Seven to ten years of Facility Management experience in a residential environment
• →Excellent verbal and written communication skills and the ability to interact effectively at all levels
• →Three to Five years leading successful trades teams providing a world class service

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervise and manage building maintenance staff including hiring, training and personal development
• Ensure that the FWF (Facility Workflow) is a well-understood process among the building staff, engineers, tenants and contractors who perform work on the building’s critical infrastructure.
• Develop QA/QC processes and enhance Central Energy Plant policies / procedures.
• Facilitate MEP and infrastructure assessments.
• Provide a greater emphasis on the management of preventative vs. corrective maintenance.
• Support and continue implementation of recent staff schedule changes.
• Assist with design standards and be a resource for operational issues.

• Provides training and support aimed at expanding the capabilities of the operations staff. Specific duties include but are not limited to: demonstrating the proper use and care of tools and instruments, giving hands on instruction in basic maintenance, safety and troubleshooting procedures, recommending relevant outside engineering courses for enrollment and instilling an overall level of professionalism in manner and appearance.
• Stays abreast of changes (safety and code) in the field through seminars and other educational means.
• Provides information for input to client work order tracking system to initiate work orders for unscheduled jobs, develop materials lists for ordering, and may be required to provide technical support for projects.
• Responds to emergency situations and traces, troubleshoots and repairs problems; may wear a pager and or carry a shop radio for rapid response. conducts general housekeeping to mechanical/electrical rooms including sweeping, mopping and painting.
• Completes work in accordance with UG2 Business Systems Standard Operating Procedures and Work Instructions.
• Any and all other duties and tasks assigned.

To perform the job successfully, an individual should demonstrate the following competencies:

One-year certificate from college or technical school or one to three months’ related experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization. Spanish speaking a plus.

Ability to calculate and apply the concepts of figures and amounts such as discounts, interest, commission, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

• Basic skills such as Internet searches, use of email systems, electronic manuals, electronic learning, etc.

• Universal CFC
• Technical degree in HVAC or seven or more years of related experience
• Black Seal license preferred 

• Mechanical and electrical aptitude with basic HVAC equipment is required
• Must be able to change refrigeration compressors, service cooling towers, rebuild or replace large centrifugal pumps, service & repair VAV boxes, troubleshoot and repair energy management controls and programming.
• Must be able to work varying shifts, weekend and holidays as needed.

• Must be able to respond to emergencies when needed.
• Must be able to use a variety of hand and power tools and be able to off of ladders, staging, and power platforms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places and outside weather conditions. The noise level in the work environment is usually quiet to loud.

At UG2, a leader in facility services, we are committed to innovation, excellence, and client satisfaction. We are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles, Sunnyvale, and Dallas.