Customer Assistance Representative - Aberdeen

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Quick Summary

Overview

Overview Competitive Salary + Career Progression Join a Team That Keeps the UK Moving Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact.

Key Responsibilities

What You’ll Be Doing Delivering exceptional customer service in person, by phone, and via email Managing vehicle bookings and fleet systems Building strong customer relationships and supporting account management Handling administration,…

Requirements Summary

What We’re Looking For Strong communication and customer care skills A flexible approach to work Experience handling enquiries via email, phone, and face-to-face A full UK/EU Manual Driving Licence is required for this role Business-level IT skills…

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Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. At Enterprise Mobility, we operate one of the UK’s most diverse and dynamic vehicle fleets. Now, we’re looking for 2 motivated and customer-focused Customer Assistance Representative to join our brand new Flex-E-Rent team in Aberdeen.

What We Offer

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✓Structured Career Development – Clear training roadmap with a £1,000 salary increase upon completion

✓Fast-Track Progression – Promotion to Senior Customer Assistance Representative within 10-12 months

✓Leadership Opportunities – Access to our development programme and future management roles

✓Work-Life Balance – Monday to Friday schedule, no weekend shifts

✓Generous Leave – 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!

✓Comprehensive Benefits – Including pension, life assurance, access to same day virtual private GP appointments & more!

✓Employee Perks – Discounts on car hire, Cycle to Work scheme, paid volunteer days

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)

Enterprise Flex-E-Rent, 5,Wellhead Place ,Dyce, Aberdeen, AB21 7GD

Responsibilities

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Responsibilities

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→Delivering exceptional customer service in person, by phone, and via email
→Managing vehicle bookings and fleet systems
→Building strong customer relationships and supporting account management
→Handling administration, problem-solving, and operational tasks
→Helping the business grow by giving you the chance to boost income and cut costs
→Working both independently and as part of a fast paced high-performing team

Requirements

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Strong communication and customer care skills
A flexible approach to work
Experience handling enquiries via email, phone, and face-to-face
A full UK/EU Manual Driving Licence is required for this role
Business-level IT skills (Excel, Outlook, etc.)
Ability to pass a security check (criminality, financial, and employment references)