Principal Cybersecurity Awareness Specialist

Executive Communications & CSO Enablement - Serve as a trusted communications and awareness partner to the CSO, supporting executive engagement on cybersecurity strategy, risk, incidents, and priorities. - Develop and maintain a cohesive security story that aligns strategy, priorities, risk posture, SaaS operating realities, and outcomes across forums and audiences. - Support executive engagement, messaging, narratives, and positioning across leadership, board-level, customer, and external-facing engagements. - Anticipate executive awareness needs related to emerging threats, incidents, regulatory focus, business change, or strategic initiatives. Incident Response & Crisis Communications Support - Support Global Security leadership during cybersecurity incidents and crisis situations, particularly in a SaaS environment, by developing clear, timely, and accurate executive and stakeholder communications. - Partner closely with Incident Response, Legal, Corporate Communications, Product, Engineering, and executive leadership to align messaging, disclosures, and situational updates during active incidents. - Translate complex and rapidly evolving cybersecurity incident details into executive-ready briefings, talking points, decision summaries, and customer-aware communications. - Help ensure consistency between internal, customer-facing, and external messaging throughout the incident lifecycle--from initial response through post-incident communications. - Contribute to the development and continuous improvement of incident response and crisis communications frameworks, executive readiness materials, and response playbooks. Internal Security Communications & Enablement - Partner with Global Security leaders and program owners to translate complex initiatives--including SaaS security controls and incident response capabilities--into clear, actionable communications. - Design enablement content that supports adoption of security processes, tools, policies, and crisis response practices across the organization. External Communications & Customer‑Facing Engagement - Support external-facing security communications in partnership with Legal, Corporate Communications, Product, Engineering, and Customer teams. - Contribute to customer-facing security materials, executive customer engagements, incident-related communications, and trust-focused narratives in a SaaS context. - Serve as a communications advisor for customer-facing discussions where cybersecurity posture, risk, transparency, or incident response is part of the dialogue. - Ensure consistency, accuracy, and credibility across all outward-facing security and incident-related messaging. Narrative Development & Strategic Messaging - Develop proactive communication plans aligned to key security initiatives, SaaS platform evolution, transformations, incidents, or milestones. - Anticipate communication needs tied to organizational change, emerging risk, incident activity, or leadership priorities. - Shape how Global Security's response to risk and incidents is understood externally and internally, reinforcing preparedness, transparency, accountability, and continuous improvement. Collaboration & Influence - Act as a connective tissue across Global Security, Corporate Communications, Legal, IT, Product Security, Engineering, Incident Response, and Customer-facing teams. - Provide guidance and coaching to security leaders on executive communication, customer-facing awareness, and crisis communications. - Represent Global Security's voice with credibility and confidence across senior leadership, customer, and partner forums--particularly during high‑visibility or sensitive events. - Extensive experience (10+ years) in communications, enablement, or strategic storytelling within SaaS, cybersecurity, technology, or risk-focused organizations. - Demonstrated experience supporting cybersecurity incident response and crisis communications, including executive and customer-facing scenarios. - Proven ability to partner with executive leaders on high-visibility, high-impact communications in dynamic and time-sensitive environments. - Exceptional written and verbal communication skills, with the ability to translate complex SaaS security and incident-related concepts for executive, customer, and non-technical audiences. - Experience operating in large, global, matrixed environments with senior stakeholder and customer engagement. - Strong business and security acumen, with sound judgment when handling sensitive, regulated, or high-risk issues. - Experience working directly with or in support of a CISO / CSO or equivalent executive leader. - Background in cybersecurity, information security, risk management, or technology communications within a SaaS or cloud-based environment. - Experience supporting customer trust initiatives, security reviews, executive customer briefings, or post-incident communications. - Familiarity with enterprise security programs, SaaS operating models, governance, regulatory considerations, and incident response practices.