Customer Support Technician

Company: Ultra Intelligence & Communications

Join the team redefining defense technology. From engineering systems that save lives to leading programs that change the battlefield—find your place in the future of defense.

By joining our Command, Control, Intelligence, and Encryption (C2I&E) business, you will be a member of a team dedicated to providing innovative solutions that streamline the preparation and execution of intricate, mission-critical operations. We focus on enhancing situational awareness, tactical command and control, and seamless video data exchange capabilities within a dynamic, multi-domain environment.

Ultra I&C's C2I business are recruiting a Customer Support Technician.

In this role, you will work as part of a small team supporting the fault diagnosis/ repair, build and refurbishment of electro-optical and electronic equipment.  

This role covers electro-optical and electronic equipment, and associated test equipment, tools and support equipment, as required.

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  Fault diagnosis and repair of the Optical and electronic equipment to meet turnaround times and quality levels.

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  Fault diagnosis and repair of supporting equipment covering, to meet turnaround times and quality levels.

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  Provision of a technical query answering service to customers including out-of-hours coverage where contracted for.

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  Recording work on the Company failure reporting system(s) to ensure a full audit trail is available for long-term trend analysis.

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  Production activities including inspection and acceptance testing for all new equipment.

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  Implementation of hardware and software modifications and testing as required.

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  Adherence to all airworthiness aspects of the equipment.

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  Work in a safe and efficient manner

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  Ensuring the company security policy is adhered to.

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  Manage security of information as defined in the Security manual.

You should have the flexibility to be able travel within the UK and should (when required) be available to hold a customer support helpdesk mobile phone outside normal working hours.

Minimum qualifications required for the post:

• Qualified in Electronic servicing techniques, skills and practices to an ONC or equivalent level.

• An awareness of Workplace Safety & Airworthiness Standards and practices.

• An HNC or equivalent in electronics servicing techniques.

• An awareness of Electro/Optical techniques and theory including Infrared, CCD and lasers.

• An awareness of Communications and digital recording techniques and theory.

• Experience of electronic equipment used in land, sea and air environments.

• Experience of working in an electronic servicing workshop.

• Experience of working with lasers, CCD Cameras, FLIR Cameras, airborne electronic pods or equipment.

• Knowledge of Military or Aviation support environments.

• Computer literacy with Microsoft Office.

• Experience in operating heavy lifting equipment and forklift trucks.

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Due to the nature of the programs we deliver for our customers, candidates may need to obtain the relevant security clearance or handle export-controlled material as defined by the role's requirements.

At Ultra I&C, we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours, and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers. We, therefore, do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible. If you have any issues with your application, please email us at careers@ultra-ic.com