A/R, Credit & Collections Specialist

JOB SUMMARY:

We are looking for an experienced A/R, Credit & Collections Specialist who enjoys solving problems and figuring out the story behind the numbers. This is not simply a collections position. You will be responsible for customer account reconciliation, credit management, collections, and researching discrepancies in a B2B environment.

We need someone who does not stop when 1 + 1 doesn't equal 2. We want someone who digs into the transactions, asks why, and figures out what actually happened. Sometimes the correct answer may even be that 1 + 1 equals 3 - the important part is understanding why.

If you enjoy researching problems, working through complicated customer accounts, and finding solutions rather than simply identifying issues, you may be a great fit for this position.

DUTIES AND RESPONSIBILITIES:

• Manage and reconcile customer accounts in a B2B environment.
• Research and resolve payment discrepancies, short pays, deductions, credits, unapplied cash, and pricing differences.
• Manage collection activities for past-due accounts.
• Communicate directly with customers regarding balances, payments, deductions, and account discrepancies.
• Review A/R aging and proactively identify accounts requiring attention.
• Review new customer credit applications.
• Assist with establishing and maintaining customer credit limits.
• Review credit reports and other available financial information.
• Monitor accounts approaching or exceeding their credit limits.
• Manage credit holds and release orders in accordance with company policy.
• Work with Sales, Customer Service, and Accounting to resolve customer account issues.
• Maintain accurate customer notes and documentation in the ERP system.
• Assist with month-end A/R reconciliation and reporting.
• Identify recurring issues and recommend ways to improve our processes.

QUALIFICATIONS AND REQUIREMENTS:

• Previous Accounts Receivable, Credit, and/or Collections experience in a B2B environment.
• Strong customer account reconciliation experience.
• Excellent Microsoft Excel skills, including pivot tables, XLOOKUP/VLOOKUP, formulas, filtering, and working with large data sets.
• Experience working in an ERP system.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Ability to independently research and resolve problems.
• Strong organizational and follow-up skills.
• Comfortable communicating directly with customers.
• Ability to manage multiple priorities and customer accounts.

The Right Person for This Role

We're looking for someone who is curious.

When something doesn't make sense, your first reaction should be to figure out why.

You should be comfortable digging through invoices, payments, credits, deductions, customer correspondence, and ERP transactions until you understand what happened.

We value someone who:

• Researches an issue before immediately asking someone else for the answer.
• Uses judgment and common sense rather than simply following a checklist.
• Takes ownership of problems and follows them through resolution.
• Can work through incomplete or conflicting information.
• Recognizes patterns and looks for root causes.
• Understands when an unusual result is actually correct.
• Looks for ways to prevent the same problem from happening again.

If you enjoy solving financial puzzles and want ownership of your accounts rather than simply processing transactions, we'd like to hear from you.