Service Desk Administrator

SAMA Integrated Smart Systems is a leader in delivering cutting-edge solutions across the UAE, from system design and material supply to implementation, integration, and maintenance. Our expertise spans CCTV, access control, gate barriers, PABGM (Public Address with Background Music), SMARTV, digital signage, AV, control rooms, structured cabling, and IP telephony.

Are you a skilled professional with a passion for innovation? Do you thrive in a dynamic environment and enjoy tackling challenges head-on?

We are seeking an experienced Service Desk Administrator who is responsible for the day-to-day administration and operation of the ManageEngine Service Desk system, ensuring effective management, logging, assignment, tracking, and resolution of IT incidents and service requests. The role acts as the first point of contact for IT support, including handling incoming support calls, while also managing IT asset inventory to ensure data accuracy, lifecycle tracking, and ITIL-aligned service delivery.

What We Offer:

• Career growth opportunities with training from industry-leading engineers.

• Exposure to diverse projects across multiple sites and establishments.

• A supportive environment that encourages personal and professional development.

If you’re ready to make a difference, grow with us, and leave your mark, this is your chance! Does this sound like you? Apply now and take the first step toward an exciting future with us!