Country Road - Third In Charge - Canberra City - ACT

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Quick Summary

Overview

As Australia’s favourite lifestyle brand, beloved around the world, Country Road deliver timeless Australian style that is designed for life and made to last.

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As Australia’s favourite lifestyle brand, beloved around the world, Country Road deliver timeless Australian style that is designed for life and made to last.

The Third in Charge (3IC) is an entry-level leadership role dedicated to elevating the in-store experience through strong selling, exceptional customer service, and team performance.

This role is designed to develop future leaders by building the skills needed for progression within the business. The 3IC leads from the floor coaching, giving real-time feedback, and role modelling the behaviours and standards that bring our brand to life for every customer.

Working across all areas of the store, the 3IC is not tied to one department. Instead, you play a key role in driving sales and service by lifting the consistency, energy, and execution of the shop floor, ensuring every moment with the customer reflects our brand at its best.

Drive the store team to deliver the brand customer experience within the department
Lead the department to deliver store operational excellence through effective stock management and loss prevention activities
Understand the customer and make their needs a primary focus
Support with building team capability and strong succession planning for the success of your store and the Group
Actively maintain a safe place to work for team members and everyone who visits our store with a focus on promoting wellbeing
Understand the brand and business strategy and communicate to the team their part to play
Role model Country Road Group (CRG) cultural attributes, to create and consistently build a team experience that encourages learning, ownership and shared success

A genuine desire to be part of the Country Road Group and alignment with our cultural attributes
Demonstrates a passion for fashion with a professional personal presentation
Strong leadership skills in delivering an exceptional customer and team experience
Ability to manage budgets, interpreting financial reports and generating efficient rosters
Experience managing the performance, productivity, training and development of a team
Ability to build and maintain customer relationships by delivering exceptional customer service

What We Offer

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✓Competitive Sales Manager salary reflective of the scope of responsibilities

✓A rotating roster designed to support work-life balance and sustainable leadership

✓Generous annual product allowance of $1,400 and access to our management incentive scheme

✓40% discount across all Country Road Group brands

✓Corporate partnerships to support your health and wellbeing

✓18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance

✓Access to internal career opportunities across our retail brands and Support Centre

✓Annual learning calendar and ongoing development to support your career growth

Country Road Group is one of Australia’s leading lifestyle brand houses, home to an iconic portfolio including Country Road, Trenery, Witchery, Mimco and Politix. United as One Team, we work collaboratively across our House of Brands to create exceptional product and meaningful experiences for our customers. We are Courageously Curious, exploring new ideas, perspectives and ways of working, and Driven by Purpose to make a positive impact—on our customers, our communities and each other. We’re proud to foster an inclusive culture where everyone feels they belong, can be themselves, and has the opportunity to grow.

Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation.

Advertised: 07 May 2026 AUS Eastern Standard Time
Applications close: 04 Jun 2026 AUS Eastern Standard Time

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Country Road Group prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.

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