Welcome Center Ambassador

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

This position staffs the Welcome Center, providing unmatched customer service to customers, team members, providers, and visitors. The Welcome Center provides the first impression of all visitors to our campus. The Welcome Center Ambassador helps enforce a safe work environment, conducts symptom screening, provides face masks, and ensures visitor policies are adhered to. The role involves triaging and referring customers appropriately, answering questions and problem-solving as needed.

Requirements

• High school graduate or equivalent required.
• Bachelor’s degree preferred
   

• 2 - 3 years experience in a complex, time sensitive customer-facing, customer service role.
• Experience using critical thinking and problem solving to resolve customer concerns and questions.
• Experience working collaboratively in a diverse environment.
• Experience in a compassionate, empathetic healthcare setting preferred.

Knowledge, Skills and Abilities
• Proficiency in computer technology, utilized throughout the Customer Experience department. Technology includes, electronic medical record software, Microsoft Word, Excel, PowerPoint, intranet and internet capabilities
• Computer experience, including Microsoft Office applications, database management
• Strong organizational and verbal and written communication skills
• Strong attention to detail
• Exemplary customer service skills

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: 113 Service Workers

Hours per two week pay period: 28

Shift: Evenings Other    

Weekend Requirement: Every Other Weekend

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Non-Exempt

Benefit Eligibility: No

Salary Range: 113 Service Workers 20 $22.98  

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship: Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position