Client Experience Manager

Unlock Health is seeking a passionate and results-driven Digital Account Manager (internally titled Manager, Client Experience) to join our growing client experience team. This role is responsible for owning client relationships, providing strategic guidance, and ensuring flawless execution across a portfolio of healthcare clients. The ideal candidate brings a strong digital background, curiosity for expanding services, and the ability to translate client business goals into impactful marketing solutions. This role plays a critical part in retaining and growing client partnerships through exceptional delivery, strategic leadership, and identification of upsell and cross-sell opportunities.

• →Own day-to-day client relationships across a book of business, serving as the primary point of contact and trusted advisor while maintaining accountability for client satisfaction, delivery quality, and long-term partnership health
• →Lead multiple client accounts of varying size and complexity with appropriate oversight, ensuring clear, proactive, and effective client communication
• →Provide strategic guidance by translating client business goals into integrated marketing roadmaps across brand, creative, content, performance marketing, digital experience, and web initiatives
• →Partner cross-functionally with strategy, creative, content, digital experience, web development, media, analytics, and campaign operations teams to deliver cohesive, high-impact solutions
• →Drive flawless execution by managing scopes, timelines, budgets, and dependencies across workstreams, ensuring all milestones and commitments are met
• →Monitor work against expectations, timelines, and budgets, proactively identifying and escalating risks or issues that could impact delivery or client relationships
• →Oversee campaign and program performance across channels, helping clients understand results and identify optimization and growth opportunities
• →Manage client budgets and collaborate with the Campaign Operations team to develop and deliver clear, actionable reporting
• →Maintain fluency in Unlock’s full suite of services and capabilities, confidently representing how they apply to client needs and business challenges
• →Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience
• →Stay informed on industry trends, competitive dynamics, and regulatory considerations impacting healthcare organizations
  
  

• Bachelor’s degree in business, marketing, or a related field
• 3+ years of experience in account management, client services, or a related role
• Healthcare industry experience required
• Strong communication, interpersonal, and problem-solving skills
• Demonstrated ability to deliver results and exceed client expectations
• Remote role with the ability to travel as needed for key client meetings

Unlock Health is a full-service marketing communication agency, grounded in technology, built for healthcare - and integrated with a managed care consultancy with deep revenue strategy expertise. We brought together leading healthcare firms to solve a core challenge: aligning brand, marketing, technology, and revenue strategy so healthcare organizations can attract and retain patients, grow brand equity, and protect their margins. We help our clients do everything from patient acquisition and brand building, to simplifying complex martech ecosystems, and creating digital experiences. Our work is rooted in clarity, authenticity, and a deep understanding of what moves healthcare forward.