Senior Human Resources Business Partner, Ops

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

Upstart’s HRBP team is a critical partner to the business, helping leaders build high-performing teams in a fast-paced environment. We operate with a strong bias for action, partnering with leaders to address day-to-day organizational priorities while driving consistency across core People programs. Our team is focused on building trusted relationships, elevating manager effectiveness, and delivering practical solutions that enable teams to do their best work.

As the Senior HR Business Partner at Upstart, you will partner closely with leaders to support day-to-day business and organizational priorities across Operations and Risk teams. From frontline manager coaching and performance management to employee relations and team effectiveness, you will provide hands-on support that helps leaders navigate people-related decisions with confidence. You will partner closely with the Lead HRBP and business leaders to drive strong team performance and a consistent employee experience as these organizations continue to scale.

As a member of our People org, you will contribute to company-wide People programs and initiatives, including performance management, employee engagement, and other core processes that support a high-performing and inclusive workplace.

• Coach and advisor: Advise and consult with managers and leaders as they continue to scale. From org design, to talent development, act as a trusted thought partner and coach.
• Performance management: Partner with managers to identify high performers and help them grow with Upstart; and to work through low performance management to maintain our high performance bar.
• Employee relations: Oversee and resolve employee relations issues of varying complexity by conducting thorough and objective investigations, interpreting and applying Upstart policy and making recommendations.
• Manager support: Build relationships with managers to ensure their confidence and trust in the HR team; offer practical guidance and tools to improve manager effectiveness. 
• Project and program support: Support core HR programs, processes and initiatives such as performance cycles  and employee engagement surveys. 
• Solve problems: Be an adaptable problem solver, liaising between the HRBP  team and the business to achieve the best outcomes for the organization. Provide thoughtful and appropriate counsel, striking a balance between long and short term business needs.

• BA/BS degree or equivalent professional experience
• 6-10+ years of Human Resources experience (HRBP, HR generalist, employee relations)

• Strong communication and stakeholder management skills, with the ability to build trust across a range of leaders and employees
• Ability to navigate ambiguity, complex interpersonal dynamics, and change with sound judgment
• Demonstrated judgment in identifying when to escalate issues and how to partner effectively to resolve them
• High emotional intelligence and ability to handle sensitive and confidential situations with professionalism
• Experience supporting performance management processes and employee relations matters
• Familiarity with people analytics and HRIS systems, with the ability to use data to inform decisions
• Track record of building effective relationships across teams and levels to drive business outcomes
• Strong bias for action, with a high level of ownership, integrity, and accountability

At Upstart, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
• Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
• Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
• Health Savings Account contributions from Upstart for eligible plans
• Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
• Paid time off, sick and safe time, and company holidays 
• Paid family and parental leave to support caregiving and major life moments
• Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
• Employee Assistance Program (EAP) offering mental health support and life-centered resources
• Financial wellness resources, including access to financial planning tools and a financial concierge service
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
• Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices, located in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).

Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https://www.upstart.com/candidate_privacy_policy