Lead Housekeeper for Vacation Homes

The Lead Housekeeper assists the department managers in leading and developing a team of housekeepers through coaching, performance management, and optimizing daily operations to meet productivity and quality standards. You'll assist with scheduling, and fostering a collaborative work environment while participating in hands-on cleaning and inspections to maintain our high standards.

This job serves our Augusta, ME homes / market.

• Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives. Identify areas for improvement, and implement process enhancements to drive efficiency and quality outcomes.
• Perform inspections of cleans completed by Housekeepers and support touch-up cleans as needed.
• Assist managers with supervision of an efficient and high-quality team of housekeeping personnel ensuring all are trained, effective, and adhere to company policies and procedures.
• Foster a collaborative work environment that promotes open communication, innovation, and employee engagement. Address team conflicts constructively and in a timely manner as they arise. 
• Professionally clean and maintain properties using cleaning procedures and products in conformance with prescribed company standards.
• Sweeping, vacuuming, mopping, dusting, and washing all surfaces. move all reasonably portable furniture in rooms to clean under and behind and assist with laundry as needed.
• Assist with scheduling, distribution of tickets, ordering and organizing supplies, as assigned by the manager. 
• Meet and maintain company standards and metrics such as NPS, standard unit appearance, and efficiency.
• Assist managers with assigned budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.
• Partner and assist your Business Development Representative when new units join the portfolio.
• Conduct regular inspections prior to guest and owner arrivals.
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
• Provide cross-coverage for your manager and Co-Lead(s) when necessary.
• Other duties as assigned because every day is different in hospitality!

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• 1 - 2 years experience in housekeeping or similar position.
• Prior experience in supervisory or management level position in a similar industry.
• Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Regular travel within the locally assigned market and / or region.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.