Imaging Scheduler

•    Accurate and timely scheduling of Outpatient Imaging and Cardiopulmonary procedures. Considers preparation instructions, provider request and patient preferences when selecting location date and time for the appointment. Follows Scheduling and Insurance Guidelines.
•    Responsible for answering incoming phone calls, taking complete messages, prioritizing and redirecting calls appropriately.
•    Obtains complete orders prior to scheduling. Works closely with clinic staff, providers and technologists to ensure demographic and insurance information is up to date, orders are accurate and diagnosis codes support medical necessity.
•    Creates complete and accurate Pre-Registration accounts for all scheduled appointments.
•    Uses scheduling request lists to make outgoing calls to patients as orders come in. Documents contact attempts and selects appropriate dates for follow up calls. Enters clear comments for tracking and communication with staff and providers. Follows reminder call procedures.
•    Provides patients with complete preparation instructions, education, directions, and check in times. Addresses or redirects patient questions appropriately.
•    Responsible for coordinating with other staff members and schedulers when out of the office to ensure scheduling activity continues seamlessly.

•    Previous admitting or clerical experience preferred.
•    Working knowledge of medical terminology preferred.

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