Senior IT Technical Support Specialist

• Provide technical support for employees globally, including troubleshooting, resolution, documentation, and escalation of IT issues

• Support endpoint devices, operating systems, SaaS applications, collaboration tools, identity platforms, networking, and employee productivity tools

• Manage onboarding and offboarding activities, including device preparation, software setup, account provisioning, access management, and asset recovery

• Maintain user accounts, permissions, device records, and asset information across IT systems

• Partner with Security and external vendors to support device management, access controls, hardware issues, and service requests

• Create and maintain technical documentation, knowledge articles, support procedures, and inventory records

• Identify recurring issues and recommend improvements to support processes, tooling, and employee experience

• Contribute to IT projects, workplace technology initiatives, and operational improvements within the IT support function

• Experience supporting employees in a corporate, SaaS, technology, or multi-location environment

• Experience managing corporate devices, including deployment, troubleshooting, software installation, patching, and lifecycle management

• Familiarity with identity and access management platforms such as Active Directory, Entra ID, Okta, Google Workspace, or similar solutions

• Experience with endpoint management tools such as Intune, Jamf, Kandji, SCCM, or comparable platforms

• Knowledge of IT service management practices, ticketing systems, incident management, and service-level expectations

• Ability to troubleshoot and resolve multi-faceted technical issues using sound judgment and a structured approach

• Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences

• Degree, diploma, certification in Information Technology or a related field, or equivalent practical experience

This role requires the ability to work on-site from the Toronto office a minimum of three days per week.

Participation in on-call and after-hours support may be required.

For this role, the estimated annual base salary range is between 192,000.00 Lei - 240,000.00 Lei. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. 

This posting is for a existing vacancy. 

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making. 

Overview of Benefits: 

• Health & Wellness — Comprehensive medical, dental, and vision coverage, tailored to your local needs  

• Time Off — PTO and public holidays to rest, recharge, and do what matters most  

• Volunteer Days — Dedicated time to give back and support the communities that matter to you 

• Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning 

• Financial — Compensation that reflects your market and your value  

• Tuition Assistance — Invest in your growth with support for continuing education and professional development  

• Flexibility — Work where you thrive — remote and hybrid options available across most regions