Clinical Research Support Specialist

United Kingdom - LondonRemoteFull-Timemid

OtherSupport Specialist

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Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.

Technical Tools

OtherSupport Specialist

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

We are seeking a talented Clinical Research professional to join our Clinical Support team. You will be part of a young and exciting company that is recognized as the market leader in the SaaS space with our Industry Cloud for Life Sciences.

Our Clinical Support team is growing quickly. As a member of the team, you will be tasked with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams. You will work closely with Development and QA teams to diagnose, troubleshoot, and resolve complex issues. You will need to learn and adapt quickly, be persistent, and demonstrate “out of the box” thinking.

This is a full-time job with availability for weekend coverage. You must be based and be eligible for employment in the United Kingdom.

Provide global support covering all issues related to the Veeva Clinical products

Learn about Veeva Clinical products and use that knowledge to ensure client success

Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues

Handle inquiries regarding all technical issues and information requests on application capabilities, navigation, installation, or configuration

Provide coordinated support for getting new releases and configuration changes into production

Gather information for analysis, carry out the necessary research, set up test environments, replicate issues locally, and propose resolutions or workarounds

Be a client-facing representative of the Development and Product teams

Document new processes and keep existing documentation and tools up to date as the environment changes

Interface with engineering, product management, and professional services when necessary

Familiarity with Electronic Data Capture technology (University Degree or 3+ years relevant experience)

The desire to learn new soft and technical skills

Experience working closely across diverse teams

Ability to diagnose and use industry-standard tools and techniques to ensure the application performs to client expectations

Fluent in English, both written and verbal

Analytical mindset, a natural problem solver with a hands-on approach

Ability to communicate effectively through multi-contact channels

Clinical research system knowledge (eISF, CTMS, EHR, eTMF, EDC)

Knowledge of Zendesk, Jira, and Confluence

Support experience in 2nd or 3rd-line product support positions

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.