Veeva14mo ago

Product Expert - Commercial Content

TokyoFull-Timemid

OtherProduct Expert

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Quick Summary

Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

Key Responsibilities

Technical Tools

customer-successroadmap-planningsaas

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

As the Product Expert, you will be part of the Product organization focused on Commercial Content (PromoMats, MLR Bot, MedComms, and MedInquiry built on the Vault Platform), bringing the voice of the customer to influence the product roadmap. Product Experts are a lead voice in our online communities, customer meetings, in-person events, and creating resources for both internal and external teams to realize the value of innovation within our products.

This is a great opportunity for someone who is knowledgeable and passionate about Promotional and Medical Content and is excited about working closely with customers to help make them successful.

Be the product evangelist and provide subject matter expertise for Veeva PromoMats and Veeva Medical

Stay up to date with the latest features, capabilities, and roadmap direction

Share product information and best practices and educate customers on Veeva PromoMats and Veeva Medical through customer meetings and online communities

Engage with customer stakeholders to share our product vision and roadmap

Collect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap direction

Collaborate with the wider Product team to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetings

Provide support to all areas in the organization, including Services, Strategy, Sales & Product Support

A must-have is 3+ years of experience administrating and/or implementing Veeva PromoMats, Veeva Medical, or similar application

Experience working with or supporting software for Enterprise companies as a vendor.

Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences

Experience interacting with customers and internal teams, both in-person and remote

Strong analytical and communication skills; written, verbal, and formal presentation

Self-directed team player with a positive attitude

Willingness to travel up to 10%

Fluent in English and Japanese

Experience with Promotional and Medical content creation or administration

Creating materials for technical & non-technical audiences

Experience with video editing software