Veeva8d ago

Product Expert - Veeva Regulatory Information Management (RIM) Submissions - Archive and Publishing - Europe Remote

BerlinRemoteFull-Timemid

OtherProduct Expert

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Quick Summary

Key Responsibilities

Technical Tools

customer-successroadmap-planningsaas

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for a highly motivated individual with real-world life science industry experience in Regulatory Operations or Regulatory Affairs to drive customer success with our Veeva Regulatory Information Management (RIM) products in Europe. If you are a person who has a blend of experience building regulatory submissions and understanding of the key technical product features behind these processes then this could be the role for you!

Product Experts play a key role in the product organization, supporting software product managers specializing in Submissions, Submissions Archive and Publishing applications. You will advocate the voice of the customer, using your industry knowledge and experience with European/ ROW regulations to help shape the product roadmap to support regulatory document management, submission planning & tracking, electronic submissions publishing (eCTD & non-eCTD), and submission archive & viewing. Product Experts represent the product organization in online communities, customer meetings and at industry events. To realize the value of our product innovations, you will be creating valuable resources for both internal and external stakeholders.

This role is ideal for someone passionate about RIM processes, eager to collaborate with customers from end users to executives, and excited to drive their success. You should have the skills and personal characteristics to work with autonomy, proactiveness and drive – demonstrating the ability to succeed where there is ambiguity in a fast moving environment.

Opportunities are available across Europe for this role as this is a remote position. There is no work location requirement if a candidate is in proximity to an airport and able to meet travel requirements. Qualified candidates must be legally authorized to be employed in the EU (for EU locations) and the UK (for UK-based candidates).

Be the product evangelist and provide subject matter expertise for the Veeva RIM products, especially focused on the Veeva Submissions, Submissions Archive and Publishing use cases and associated features

Stay up to date with the latest features and roadmap direction

Provide education to Veeva RIM customers in our Customer Communities (see Veeva Connect) and a range of forums Product experts are key in communicating the value of our products, the customer business problems we are solving and presenting product functionality

Engage with customer stakeholders to communicate product roadmap and vision

Contribute to best practices and process recommendations within the Veeva RIM product suite

Be the customer advocate for future product innovations. Gather, analyze, and prioritize customer feedback, feeding these insights into roadmap strategy and release planning

Collaborate with Product teams to deliver valuable content and resources for product and release communication

Provide cross-functional support to internal teams, including Services, Strategy, Sales, and Product Support

5+ years within the regulatory industry for life sciences in Regulatory Operations, Regulatory Affairs, or related area. Note that typical candidates will often come from Submission Publishing, Submission Managers, Regulatory Affairs Consultants and Specialists

Experience in using and/or implementing RIM applications and processes including substantial experience working with document management, submission building, publishing, and archiving of electronic submissions

Ability to understand customer business requirements and to translate them to technical product requirements, preferences, and limitations – communicated to both business and technical stakeholders

Ability to understand technical specifications and software development documentation, and translate them to end users and business teams

Experience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote

Strong analytical skills and English skills (written, verbal, and formal presentations)

Self-directed team player with a positive attitude

Willingness to travel up to 15%

Based in Europe (with ability to work across time-zones)

Veeva Product experience

Fluency in another European language

Experience performing software demonstrations and creating engaging videos