Technical Customer Service Associate - Bilingual (English and Spanish)

Ohio - ColumbusRemoteFull-Timemid

OtherCustomer Service AssociateCustomer Service

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Quick Summary

Overview

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

Key Responsibilities

Technical Tools

excelcustomer-successsaas

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Veeva is the leading cloud software for pharmaceutical, biotechnology and medical device companies. We are looking for dedicated customer services professionals to provide guidance, advice, and technical support to our end users, ensuring an excellent experience with our products and applications. You will partner with the Customer Success team to maintain a clear understanding of customer success criteria, milestones, and culture within Veeva, and help maintain partnerships with our clients.

This role is ideal if you are looking to build a career with a company that has a proven track record of success and excellent corporate culture grounded in our values- Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software this job is for you!

Advise end users on best practices when using Veeva’s content management software

Identify and resolve client issues associated with Veeva’s content management software

Build strong professional relationships with all users of Veeva’s content management software

Provide recommendations/feedback on client service improvements and product development

Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers

Maintain accurate records of all email/telephone/chat correspondence related to role

1+ year relevant experience in a customer service role

Effective communication, organizational and time management skills

Professional telephone manner

Ability to quickly learn and communicate technical information

Demonstrated competence in standard computer packages (Word, Excel, Power Point)

Proficiency in Spanish

Excellent verbal and written communication skills in English and Spanish

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Base pay: $40,000 - $60,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.